General Manager

About Pret a Manger

Pret a Manger is a proud creator of freshly prepared food, organic coffee, and innovative ideas, operating over 750 shops across more than 20 countries. Our aim is to become the leading hospitality employer globally by fostering innovation, inclusivity, excellent customer service, and a commitment to ethical practices.

Role Overview

As a General Manager, you will be responsible for directing all facets of shop operations including personnel management, scheduling, and inventory oversight to ensure smooth and effective daily functioning. Your role will focus on driving sales and increasing profitability through strategic cost control, effective upselling, and engaging promotional activities.

Coaching and nurturing your team to excel is a crucial part of your role, along with ensuring full adherence to company policies and health and safety standards. You will handle customer feedback thoughtfully and professionally, maintaining a positive and inclusive workplace environment.

You will also be accountable for analyzing financial documents such as profit and loss statements and budget reports, identifying areas for enhanced performance. Collaboration with departments like marketing and supply chain management will support the successful implementation of business initiatives and targets.

About You

• You are kind, honest, and generous, bringing warmth and authenticity to your role every day.
• You share a passion for outstanding customer service and enjoy creating memorable experiences.
• You believe in spreading joy through small gestures that enhance the customer experience.
• You possess prior experience in retail or hospitality, with proven skills in leading teams, driving profitability, and maintaining high standards and energy levels.

Benefits and Rewards

• Starting salary of £37,495 plus a discretionary quarterly bonus of 20%.
• Annual leave of 33 days including flexible Bank Holidays, increasing to 38 days over time.
• Complimentary private medical insurance with options to include family or partner at added cost.
• Pret matches 4% of your pension contributions, increasing to 5% after five years.
• Life assurance coverage at three times your annual salary.
• Loyalty awards recognizing 5, 10, 15, and 20 years of service.
• Access to a flexible benefits platform with lifestyle discounts.
• Season ticket loan facilities.
• Healthcare cash plan and financial wellbeing services.
• Free mortgage advisory support.
• Option to take a sabbatical after three years of service.
• Opportunities to engage with The Pret Foundation charity.
• Complimentary comfortable footwear for shifts.

Working Environment

Our shops offer a vibrant and supportive atmosphere where team members develop professionally and personally.

• Opportunities for individualized growth through funded qualifications, leadership training, and mentoring.
• An inclusive culture that embraces diversity and supports confidence in personal identity and skills.
• A fast-paced environment filled with variety, enabling you to expand your skillset and meet new people.
• A sense of community and purpose by contributing positively alongside The Pret Foundation.

Company Values

• Happy Teams, Happy Customers
• Consistently High Standards
• Continuous Improvement
• Ethical Integrity

Recruitment Process

Applications begin with a phone screening followed by two interview stages: a virtual interview via Teams lasting 60 minutes and a 60-minute shop experience in person. Selected candidates may also participate in a coffee chat and an in-person interview with the Head of Operations.

Diversity and Inclusion

Pret actively encourages applications from underrepresented groups including women, people with disabilities, neurodiverse individuals, ethnic minorities, and the LGBTQ+ community. Candidates requiring adjustments during recruitment can request support to ensure a positive experience.