Barista / Sales Associate

Overview

We are seeking a dedicated barista and sales associate to join our team at Albustan's Al Khobar branch in the Eastern Province. The role specializes in preparing and selling nuts, coffee, and chocolate products with a focus on high-quality customer service.

Key Responsibilities

• Prepare hot and cold beverages according to established quality standards.
• Professionally craft coffee and drinks ensuring consistent product quality.
• Welcome customers and deliver exceptional, professional service.
• Accurately take customer orders and ensure prompt fulfillment.
• Meet branch sales targets and actively contribute to revenue growth by effectively promoting products and drinks.
• Recommend complementary products such as nuts or chocolates that pair well with coffee to enhance sales (upselling and cross-selling).
• Provide clear information to customers about products and assist them in making suitable choices.
• Maintain cleanliness and organization of workstations and coffee preparation equipment.
• Monitor stock availability for ingredients and supplies needed for beverages.
• Strictly adhere to hygiene and food safety standards.
• Collaborate with the branch team to ensure an outstanding customer experience.
• Handle customer feedback and inquiries professionally.
• Comply with company policies, procedures, and approved operating standards.

Qualifications and Requirements

• Saudi nationality is mandatory.
• At least two years of prior experience as a barista or in cafe settings.
• Strong understanding of fundamental coffee and beverage preparation techniques.
• Excellent communication and customer service skills.
• Proven ability in sales, persuasion, and achieving sales objectives.
• Polite demeanor and excellent interpersonal skills when interacting with customers.
• Ability to work cooperatively within a team and in a high-paced environment.
• Attention to cleanliness and professional appearance.
• Commitment, discipline, and capacity to manage work pressure effectively.