AV Technician

About The Lana, Dorchester Collection Dubai

The Lana is part of the Dorchester Collection, a prestigious portfolio of luxury hotels that fosters a passionate and dedicated community of professionals. We cultivate a welcoming culture grounded in diversity and inclusion, underpinned by our We Care philosophy. This philosophy creates an environment where every employee feels valued, respected, and inspired to contribute positively. Our core values are Passion, Personality, Respect, Working Together, and Creativity, motivating our team to deliver extraordinary experiences to our guests.

Role Overview

As an Audio Visual Technician with The Lana, Dorchester Collection Dubai, you will be a key part of our engineering and maintenance team. This permanent, full-time role involves managing the setup, operation, and troubleshooting of all AV, protection, lighting, and conferencing systems. You'll ensure equipment in banquet and meeting rooms is fully operational, conduct repairs and maintenance on various electronic systems, and maintain a clean and organized engineering area.

Key Responsibilities

• Set up, operate, and resolve issues relating to AV, protection, lighting, and conferencing technology.
• Supervise the installation of AV equipment in event spaces ensuring full functionality.
• Maintain, repair, and service electronic systems including TV, in-house movie and music systems, intercoms, two-way radios, and projection equipment.
• Perform preventive maintenance tasks according to established checklists to guarantee top quality guest experiences.
• Coordinate closely with other engineering staff to facilitate smooth operational workflows.
• Report significant maintenance issues, unusual occurrences, or safety risks promptly to management.
• Adhere to all departmental and corporate standard operating procedures and policies related to engineering and safety.
• Contribute to maintaining a safe and accident-free working environment for yourself and colleagues.

Candidate Profile

• Possess a Technical Trade Certificate in Electronics, Electrical, Mechanics, IT, or a related field, or hold an equivalent vocational diploma.
• Have gathered at least two years' experience in facility management with a minimum of one year in a luxury 5-star international hotel environment.
• Hold at least two years of practical experience as a guest room technician or in a similar technical maintenance position.
• Demonstrate strong skills in equipment maintenance and routine service of AV systems, with knowledge of maintenance materials, tools, methods, policies, and procedures.
• Competent in reading building electrical schematics and managing inventory related to electrical installations and repairs.
• Exhibit excellent communication skills combined with a strong customer service focus.
• Fluent in English to effectively interact within the hotel environment.

Benefits and Perks

• Competitive salary package.
• Access to world-class professional development and training opportunities.
• Complimentary stays including breakfast at sister Dorchester Collection hotels.
• 50% discounts at bars and restaurants in affiliated hotels.
• Meals provided during working hours.
• Private medical and life insurance coverage.
• Flight allowance every 24 months.
• Shared company accommodation.
• Company transportation for commuting to and from work.
• Uniform supplied by the company with complimentary laundry services.
• Participation in service charge program.