Associate - Operations

About the Company

WNS Global Services Inc. (NYSE: WNS) is a leading global Business Process Management (BPM) provider, serving over 400 clients worldwide. The company combines exceptional operational practices with in-depth domain knowledge in several industries, including Banking and Financial Services, Consulting, Healthcare, Insurance, Manufacturing, Retail, Logistics, Telecommunications, Travel, and Utilities. WNS employs more than 44,000 professionals across 60 centers in 16 countries.

The organization is driven by its CIRCLE values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence.

Position Overview

The Associate role focuses on delivering back-office support involving data entry and verification tasks to clients. The responsibilities demand accuracy, adherence to standards, and collaboration.

Key Responsibilities

• Assess the authenticity of identity proof documents following established Standard Operating Procedures (SOPs).
• Identify and extract crucial data points from documents and validate them against provided information.
• Perform live photo matching with templates from identity documents according to SOP guidelines.
• Collaborate with team members to share insights aimed at process and technique improvements.
• Demonstrate expertise in ID verification and document printing methods.

Skill and Knowledge Requirements

• Proficient English communication skills—reading, writing, and speaking.
• Strong attention to detail and the ability to follow SOPs precisely.
• Self-driven with capacity to work independently.
• Previous relevant experience of 0 to 2 years in office or BPO environments is preferred.
• Typing proficiency of at least 25 words per minute with 90% accuracy.

Additional Details

• Willingness to work rotational shifts and weekly off rotations, as the process operates round the clock (24/7).

Educational Qualification

Candidates must possess a graduation degree in any discipline.