Associate, Hero Support

About Delivery Hero

Delivery Hero stands as a leading global local delivery platform, operating in approximately 65 countries, driven by advanced technology and a human-centric design. Headquartered in Berlin and listed on the Frankfurt Stock Exchange as part of the MDAX index since 2017, the company fosters a high-performance culture blended with strong community values. This environment nurtures both ambition and a sense of belonging for all team members.

Role Overview

We are seeking a dedicated Associate to join our Hero Support team within People & Culture. In this role, you will serve as the primary point of contact and trusted advisor for our heroes, offering guidance on policies and procedures and delivering exceptional employee experiences.

Key Responsibilities

• Manage diverse employee inquiries through the JIRA ticketing system and maintain the internal People Portal knowledge base to empower self-service options.
• Perform various transaction-related services such as drafting employment contracts, processing amendments, generating termination letters, and issuing certificates.
• Ensure precise and high-quality maintenance of employee data within the HRIS (Workday) system, preparing data for payroll and stakeholder use.
• Work autonomously on standard operations while seeking support for more complex matters, collaborating closely with colleagues in People Operations and other departments like Legal and Payroll to provide timely and accurate solutions.
• Contribute actively to operational excellence by adhering to turnaround times, maintaining data integrity, and participating in projects aimed at refining processes and enhancing the support infrastructure.

Candidate Profile

• Recent graduate or professional with a minimum of six months’ experience in People Operations or Human Resources.
• Ability to independently prioritize and manage workload effectively in a high-volume, process-oriented setting.
• Strong familiarity with HRIS platforms such as Workday, PeopleSoft, or SAP.
• Experience handling CRM or ticketing tools like JIRA, ServiceNow, or Salesforce comfortably managing task queues.
• Exceptionally detail-oriented and committed to data accuracy and quality in handling employee records and legal documents.
• Structured thinker with analytical skills and a talent for translating complex policies into straightforward guidance for employees.
• Demonstrates discretion, initiative, teamwork, and ownership of tasks and projects.
• Customer-focused mindset, delivering empathetic, high-quality support to all stakeholders.
• Excellent communication skills in English and a working knowledge of German at B1 level or higher.

Additional Information

• Enjoy a hybrid working arrangement with two days per week at our vibrant Berlin campus for face-to-face collaboration.
• Benefit from 27 days of paid vacation, increasing by one day in both the second and third years of service.
• Access a €1,000 educational budget, language classes, parental support, and a broad library of online courses via Udemy Business to aid personal and professional growth.
• Promote well-being through health checkups, meditation sessions, gym and bicycle subsidies, and mental health resources.
• Take advantage of financial benefits including an Employee Share Purchase Plan, sabbatical bank, discounted public transport tickets, life and accident insurance, and a corporate pension scheme.
• Enjoy meal benefits such as digital meal vouchers, food vouchers, and various corporate discounts.
• Support for international relocation to Berlin is available with dedicated resources to assist your transition.
• We embrace diversity and inclusion, ensuring equal opportunity without discrimination based on any personal attributes and providing accessibility accommodations as needed.