Associate Customer Experience Technical Services Systems Integration Specialist

About the Role

Join NTT DATA, a renowned global leader in technology innovation and technical excellence, to become part of an inclusive and diverse workplace where you can develop and thrive. As an Associate Customer Experience Technical Services (TS) Systems Integration Specialist, you will embark on an entry-level career path, learning to collaborate closely with the TS Systems Integration team. Your duties include executing configurations, managing installations, and handling less complex break/fix events.

Key Responsibilities

• Gradually take ownership of parts of installation, incident resolution, and problem management throughout project lifecycles.
• Collaborate with the Implementation Engineering team to fulfill client needs.
• Execute simpler configurations and installations independently.
• Manage straightforward break/fix issues encountered during projects.
• Provide support in tandem with Senior Associate/L2 and senior support engineers.
• Perform additional relevant duties as required.

Candidate Profile and Skills

• Develop and demonstrate in-depth solution and service understanding.
• Have sound knowledge of Customer Experience (CX) infrastructure and associated systems.
• Exhibit strong analytical capabilities in problem-solving and solution design.
• Show eagerness for learning and a service-driven mindset.
• Maintain high attention to detail and proactive management approaches.
• Adapt quickly to change and bring innovative thinking.
• Communicate effectively both verbally and in writing.
• Engage productively with diverse stakeholders.
• Plan and manage time efficiently under pressure.

Education and Certifications

• Bachelor’s degree or equivalent in Information Technology, Computing, or related disciplines.
• Preferred technology certifications include:
  • NICE: NICE Engage NCSE (Support), NICE Engage NCIE (Installation), Sentinel Fundamentals, CXOne Basic and Advanced Certifications, CXOne ACD Administrator Certification.
  • Avaya: Avaya Aura Core, Avaya Aura Contact Centre, Avaya IP Office and Contact Centre, Avaya Session Border Controller, Avaya Experience Portal Administration.
  • Verint: Workforce Management (WFM), Interactions.
  • Genesys: Foundational courses for Genesys Cloud CX including Implementation, Contact Centre Administration, Reporting and Analytics; Level 1 courses covering CX Overview, Routing, Telephony and Systems Basics, Recording and Quality Management, eLearning paths (QM, Scripting, etc.).

Experience Requirements

• Entry-level background in technical implementation engineering.

Work Environment

This is an on-site position based in Singapore.

About NTT DATA

NTT DATA is a $30+ billion global innovator in business and technology services. Serving 75% of the Fortune Global 100, it invests heavily in research and development to drive digital transformation. With a presence in more than 50 countries and a broad partner network, NTT DATA offers consulting, AI, infrastructure, application development, and management solutions. It is part of the NTT Group, headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is committed to fostering diversity and ensuring an equitable workplace environment. The company prohibits any form of discrimination or harassment based on age, race, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected group.