Associate, Corporate Social Responsibility (Qatarization)

About QNB Group

QNB Group, established in 1964 as Qatar’s first nationally-owned commercial bank, has expanded to become the largest banking institution in the Middle East and Africa region. Operating over 31 countries across three continents, the Group offers a wide spectrum of innovative products and services. The organization employs more than 28,000 staff members, serving nearly 20 million customers through 1,000 branches and 4,300 ATMs. Notably, QNB holds top-tier credit ratings from agencies such as Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+), and has earned various prestigious international awards. According to Brand Finance Magazine, QNB is recognized as the most valuable banking brand in the MEA region.

Role Overview

This position involves supporting, developing, and sustaining partnerships with entities involved in Corporate Social Responsibility (CSR) initiatives throughout the Group, as well as implementing the Group’s CSR strategy.

Key Responsibilities

• Manage and execute the CSR budget to support communications and strategy implementation.
• Assist in defining and monitoring Key Performance Indicators (KPIs) for CSR activities to ensure quality and effectiveness periodically.
• Apply best practices and KPIs to enhance the Group’s CSR efforts.
• Promote efficiency, cost-saving, productivity, and waste reduction within CSR activities.
• Engage regularly with Business Heads and Managers to align CSR goals with business objectives.
• Provide timely and accurate information to auditors and internal compliance units.
• Respond to customer inquiries regarding banking products and find appropriate solutions.
• Ensure service level agreements with internal departments are met to improve turnaround times.
• Develop and nurture relationships across departments to achieve corporate objectives.
• Implement CSR policies, develop relationship strategies, and prepare CSR performance reports including environmental impact assessments.
• Monitor and review social compliance audit reports and collaborate with national and international NGOs and advocacy groups on labor, environmental, community, and inclusion matters.
• Stay informed of international CSR best practices and relevant legal and regulatory requirements in Qatar concerning environment, energy, and human rights.
• Identify personal professional development opportunities and stay updated with advancements in the CSR field.
• Comply with applicable laws, internal policies including AML, sanctions, data protection, fraud control, and whistleblowing policies.
• Assist in identifying and managing risks according to the Three Lines of Defense principle and operational risk management guidelines.
• Maintain confidentiality and protect sensitive customer and bank data, sharing it only with authorized senior management, audit, compliance units, or regulators.
• Conduct all assigned duties while upholding the highest professional standards to reinforce QNB's leadership and market position.

Qualifications and Experience

• Bachelor's degree, preferably in Communications.
• No prior experience required.
• Strong verbal and written communication skills in English; Arabic is preferred.
• Assertiveness and ability to form effective working relationships across departments and with external CSR partners.
• Excellent presentation capabilities.
• Resilience under pressure and ability to meet deadlines while maintaining professionalism.
• Attention to detail and self-motivation.
• Collaborative team player with flexibility in handling workloads.
• Effective listening and communication skills to ensure clarity and alignment across diverse functions.

Additional Requirements

• Applicants must submit resume/CV, copy of passport or Qatar ID, and educational certificates as part of their application.