Associate Billing Operations Analyst

About the Role

We are seeking candidates who can join immediately as an Associate Billing Operations Analyst. The successful candidate will have practical experience in billing processes and operations. This role focuses on analysing the accuracy of billing-related data, optimising global billing activities, and generating reports. Key duties include auditing data extracted from billing systems to verify information integrity and accuracy.

Key Responsibilities

• Enhance billing processes for maximum efficiency and precision.
• Audit data entered into billing systems to ensure its correctness and reliability.
• Oversee billing system functionality and performance.
• Collaborate in designing solutions to address billing challenges.
• Partner with system design teams to implement new billing features.
• Suggest and implement approved improvements to billing methods and procedures.
• Reconcile financial data, files, and records to verify information accuracy and availability.
• Enforce established billing policies and procedures.
• Lead rollout of new billing systems or modifications to existing ones.
• Generate financial and statistical billing reports.
• Validate billing transactions within systems.
• Investigate collection issues as directed by management.
• Compile and distribute monthly billing reports to relevant managers.
• Process and manage new and failed billing files.
• Provide technical support and operate billing systems for the billing department.
• Coordinate with internal teams to resolve billing issues and document enhancement requests.
• Work with management to ensure achievement of billing accuracy goals.
• Monitor and correct data inconsistencies affecting billing operations.
• Ensure timely, accurate execution of system-wide reconciliations and audits.
• Conduct detailed analytical reviews of large data sets to maintain billing accuracy and compliance with controls.
• Support continuous improvements in billing controls, quality, efficiency, and automation.
• Manage operational reconciliations and audit processes, resolving errors promptly.

Required Knowledge, Skills, and Attributes

• Strong financial understanding and acumen.
• Process-oriented mindset with grasp of financial and operational controls.
• Proficient in handling large datasets and preparing comprehensive reports.
• Excellent analytical capabilities.
• Fundamental knowledge of accounting principles.
• Strong organizational and planning skills.
• Ability to work effectively under pressure and meet deadlines.
• Capacity to prioritize tasks efficiently in a fast-moving environment.
• Excellent communication skills, both oral and written.
• Skilled in managing time and meeting multiple demands independently.
• Demonstrated ability to deliver quality work with attention to detail.
• High ethical standards and commitment to company values.
• Ability to interpret complex processes, policies, financial, and legal documents.
• Expertise in gathering and analyzing information.
• Facility in building and maintaining relationships with internal and external stakeholders.
• Proactive approach and meticulous attention to detail.
• Knowledgeable about billing and financial concepts.
• Competence in utilizing billing-related systems and tools.
• Understanding of data mining, management, and analysis techniques.

Academic Qualifications and Experience

• Bachelor’s degree or equivalent in Finance, Accounting, or related discipline is required.
• Proven experience as a Billing Systems Analyst, Billing Operations Specialist, or similar role.
• Experience collaborating with both internal and external stakeholders.
• Experience conducting audits of processes, financial data, and systems.
• Proficiency in Microsoft Office Suite, including MS Excel and Word.
• Hands-on expertise with billing applications.
• Working knowledge of SQL and related analytical tools.