Assistant Vice President – Lean Transformation

About QNB Group

Founded in 1964 as Qatar's first Qatari-owned commercial bank, QNB Group has expanded to become the largest banking institution in the Middle East and Africa region. With subsidiaries and affiliates extending across more than 31 nations on three continents, the group offers a broad spectrum of sophisticated financial products and services. Employing over 28,000 people, QNB Group serves approximately 20 million customers through 1,000 branches and a network of 4,300 ATMs. The bank is highly rated by major credit agencies including Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+), and has received numerous international accolades. Recognized by Brand Finance Magazine as the most valuable banking brand in the MEA region, QNB also actively supports social, educational, and sporting initiatives within its communities.

Job Purpose

The Assistant Vice President will support the SVP/VP in instigating cultural transformation centered on Lean methodologies across QNB Group. The role involves leading the Lean and Six Sigma initiatives within the Innovation department and managing a selection of Lean projects internationally, often with minimal oversight.

Key Responsibilities

• Lead and execute operational excellence, process reengineering, and holistic process enhancement projects aligned with the group’s goals, ensuring application of Lean, Six Sigma, and change management best practices.
• Develop and help deploy Lean and Six Sigma standards, including the creation and monitoring of KPIs for quality and performance related to operational excellence programs.
• Promote cost efficiency and productivity improvements across operations, minimizing waste and maximizing benefits.
• Provide training and coaching on Lean and Six Sigma methodologies to designated personnel, and foster awareness of client orientation and process excellence throughout the bank.
• Collaborate with business and support units to introduce process improvements and maintain strong interdepartmental relationships.
• Obtain new project mandates from senior leadership, manage multiple Lean Six Sigma projects through DMAIC phases, and ensure projects meet deadlines, budgets, and expected outcomes.
• Conduct data analysis, identify improvement opportunities, and apply statistical tools and process control techniques.
• Offer guidance on change management and continuous improvement strategies to teams, and help refine Lean Six Sigma tools within the organization.
• Identify personal and team development needs, ensuring the provision of training and career advancement opportunities.
• Comply with all regulatory, legal, and internal policies, including anti-money laundering, data protection, fraud control, whistleblowing, conflicts of interest, and insider dealing protocols.
• Adhere to the bank’s risk management framework, including conduct risk and operational risk reporting requirements.
• Maintain confidentiality of sensitive information and uphold QNB's reputation by adhering to professional standards.
• Perform additional tasks as assigned by management.

Education and Experience

• Bachelor’s degree in business administration or related field from a recognized institution.
• At least 10 years of experience in organizational and process reengineering, business consulting, or project management, preferably within financial services, with cross-functional expertise.
• Proven operational and project management abilities, leading large-scale initiatives and change management efforts.
• Certified Lean Six Sigma Master Black Belt with a minimum of 5 years of technical leadership in Lean Six Sigma.
• Experience applying Lean Six Sigma methodologies with tangible results, including coaching at least five Lean Six Sigma projects from start to finish.
• Minimum two years’ experience as a lead trainer for Black Belt and Green Belt certifications.
• Strong leadership qualities and demonstrated career progression.
• In-depth knowledge of financial services operations and support functions.

Additional Requirements

• Applicants must submit a resume/CV, a valid passport or Qatar ID, and the highest education certificate.