Assistant Vice President - Domain Support (Qatarization)

About QNB

Founded in 1964, QNB Group stands as Qatar's pioneering Qatari-owned commercial bank and has expanded to become the largest financial institution across the Middle East and Africa region. Its extensive reach spans over 31 countries, offering a broad spectrum of sophisticated products and services through more than 1,000 branches and 4,300 ATMs, serving nearly 20 million customers with a workforce exceeding 28,000 employees. The bank enjoys high credit ratings (Standard & Poor’s A, Moody’s Aa3, Fitch A+) and numerous international accolades. QNB is also recognized as the leading banking brand in the MEA region by Brand Finance and is actively involved in social, educational, and sporting initiatives.

Role Summary

The role involves leading the Domain Support team to maintain and support enterprise domain operations, ensuring optimal service delivery within budget constraints.

Key Responsibilities

• Support all bank divisions with compliant IT systems adhering to established IT standards.
• Contribute to setting strategies, standards, and guidelines for hardware, software, and security of the enterprise domain network aligned with group-wide Windows and server security policies.
• Implement KPIs and best practices to enhance domain support efficiency.
• Drive cost-efficiency and productivity improvements to minimize expenses and maximize organizational benefits.
• Serve as liaison between the Domain team and customers internally and externally, including maintaining contact with the Head of Technical Support.
• Oversee support for non-core servers and infrastructure applications such as Active Directory, Exchange, Enterprise Backup, Sharepoint, and others, including installation, upgrades, troubleshooting, and maintenance.
• Supervise administrators and consultants as necessary.
• Coordinate with Program Directors and management to streamline workflows.
• Work with Quality Assurance to generate performance measurement reports for analysis.
• Ensure adherence to SLAs for internal departments to improve turnaround times.
• Build strong collaborations with related departments to advance group objectives.
• Provide precise data to auditors, compliance, financial controls, and risk teams as required.
• Standardize operating methods and procedures following best practices.
• Specify and recommend hardware and software solutions for division users.
• Manage installations, diagnose, and repair system components.
• Collaborate with management in computer infrastructure planning.
• Develop lifecycle processes and guidelines for enterprise domain component implementation and upkeep.
• Document and resolve hardware, software, and setup issues efficiently.
• Draft detailed enterprise user component requirements within project and budget limits.
• Assist with business continuity and contingency planning strategies and guidelines for enterprise networks.
• Participate in recruitment processes for domain support team members.
• Research and suggest new products and standards.
• Ensure backup staffing for critical tasks and manage staff assignments for holidays or breakdowns.
• Lead vendor selection and contract assignments following purchasing policies.
• Conduct project progress meetings to allocate and review work assignments.
• Collaborate with administrators to deploy new hardware and software applications.
• Administer all servers including domain controllers, disaster recovery sites, branch, and departmental servers.
• Maintain system uptime to maximize user productivity.
• Apply required software patches and upgrades while responding to user issues.
• Troubleshoot and upgrade server hardware and operating systems.
• Conduct proactive maintenance of all domain-related computer equipment.
• Manage Microsoft Active Directory administration including user accounts and email services.
• Administer disaster recovery setups and represent the site on the Disaster Recovery committee, participating in tests.
• Oversee domain services, multiple SQL servers, IIS servers, and terminal servers.
• Create and maintain comprehensive system documentation.
• Inspire team members to develop leadership skills and promote collaborative teamwork.
• Motivate staff to provide consistent 24/7 support aligned with help desk principles.
• Lead continuous improvement programs encouraging innovative practices beyond industry standards.
• Support professional development through training and knowledge-sharing to keep the team updated with evolving technologies.
• Comply with all legal, regulatory, and internal compliance obligations, including AML, fraud control, data protection, and insider dealing policies.
• Implement risk management and reporting processes aligning with operational risk management frameworks.
• Protect sensitive data and maintain customer confidentiality, sharing information only with authorized senior management and regulatory bodies.
• Uphold QNB's professional reputation and leadership position through exemplary conduct.
• Perform any other ad hoc duties as assigned by management.

Educational and Professional Criteria

• A Bachelor's degree in Computer Science, Computer Engineering, or a related field is required.
• Minimum of 10 years of experience in financial services with expertise in managing systems network design, implementation, and maintenance is mandatory.

Application Requirements

• Applicants must submit a resume/CV.
• A valid copy of Passport or Qatar ID (QID) is required.
• Submit a copy of educational certificates.