Assistant Store Manager

About Pandora

Pandora stands as the world's largest jewellery brand, renowned for designing, crafting, and marketing accessible luxury jewellery made with high-quality materials. Their products allow for self-expression, helping people share personal stories through meaningful jewellery. Operating in over 100 countries with 6,800 sales points and more than 2,700 concept stores, Pandora employs around 37,000 globally. The company is dedicated to sustainability, crafting jewellery solely from recycled silver and gold, and aims to reduce greenhouse gas emissions by 50% across its value chain by 2030.

Role Overview

As an Assistant Store Manager, you will be a pivotal figure in daily store operations, supporting the Store Manager to achieve commercial success. You'll lead, coach, and develop a motivated team while exemplifying the signature selling approach to deliver an outstanding customer experience. In the Store Manager's absence, you will oversee the store's successful operation and trading activities.

Key Responsibilities

• Analyze sales data, KPIs, and customer feedback to drive store performance and make strategic commercial decisions.
• Assist the Store Manager in formulating and executing business strategies to meet sales objectives.
• Maintain brand standards through effective visual merchandising and product display to maximize commercial impact.
• Foster a diverse and inclusive team environment by supporting development and cultivating engagement.
• Provide clear communication, constructive feedback, and conduct regular development discussions with team members.
• Embody company values—Dream, Dare, Care, and Deliver—and act as a trusted leader and role model.
• Serve as a brand ambassador on the shop floor, showcasing deep product knowledge and passion for storytelling.
• Motivate the team to create personalized customer experiences using the established selling ceremony.
• Manage escalated customer issues with professionalism to uphold excellent service standards.
• Support operational tasks including staff scheduling, stock control, cash handling, and compliance with health and safety standards.
• Plan adequate staffing aligned with commercial demands and seasonal trends.
• Ensure the store maintains high standards in appearance, stock management, and overall operational efficiency.

Candidate Profile

• Demonstrated leadership capabilities with experience in driving sales and profitability within retail environments.
• A passion for fostering a culture of exemplary customer service and the ability to coach a high-performing team.
• Excellent organizational and communication skills to effectively multitask, prioritize, and adapt to evolving business requirements.
• A positive and proactive approach with strong enthusiasm for Pandora products and values.
• A growth-oriented mindset embracing feedback, change, and continuous improvement.
• Professional appearance with a genuine interest in desirable products and retail.

Compensation and Benefits

• Competitive salary within the range of £25,000 to £38,400 per annum (full-time equivalent).
• Monthly bonus scheme offering 10% bonuses upon hitting sales targets and up to 20% for exceeding stretch goals.
• Generous employee discount to enjoy Pandora products personally and for loved ones.
• Annual jewellery uniform allowance to express personal style.
• Access to a 'wear box' providing select jewellery pieces during working hours.
• Exclusive discounts on retail, hospitality, and entertainment through an online benefits platform.
• Comprehensive support services via 'Retail Trust' covering health, wellbeing, financial and legal advice.
• Regular company events including parties, incentives, and gift offerings throughout the year.
• Clear career progression opportunities and training designed to nurture growth and success.

Working Hours

Applicants should be prepared for the working hours required as specified by the company, covering full-time weekly schedules.

Additional Information

Pandora is dedicated to maintaining a nondiscriminatory recruitment process, encouraging applications without identity-related details such as photos, marital status, or age. Reasonable adjustments are available during interview stages upon request.