Assistant Store Manager

Overview

Pandora is seeking an organised, proactive, and results-oriented Assistant Store Manager to support its retail operations in Bolton, England. This full-time, permanent position involves leading from the shop floor, managing a team towards sales targets, and delivering exceptional customer service. The role includes working all seven days of the week with a 40-hour workweek.

Responsibilities

• Analyse sales data, KPIs, and customer feedback to drive store performance and inform commercial decisions.
• Assist the Store Manager in strategizing and executing plans that meet sales targets.
• Ensure visual merchandising aligns with brand standards to enhance commercial effect.
• Lead, coach, and develop a diverse, engaged team to maximise their potential and professional growth.
• Provide consistent communication, effective feedback, and conduct developmental discussions.
• Role model company values—Dream, Dare, Care, and Deliver—acting as a trusted leader.
• Serve as a brand ambassador with deep product knowledge and passion for storytelling to create personalised customer experiences.
• Encourage the team to uphold the selling ceremony and resolve escalated customer issues with professionalism.
• Support daily operations including staff scheduling, stock management, till operations, security, health and safety, and compliance.
• Plan adequate staffing in line with business needs and seasonal variations.
• Maintain high standards on the shop floor ensuring smooth stock handling and operational efficiency.

Candidate Profile

• Experience in driving sales and profitability within a retail environment, preferably with a leading consumer brand.
• Passionate about providing outstanding customer service and adept at coaching teams to high performance.
• Effective communicator with strong organisational skills, multitasking ability, and adaptability to changing demands.
• Positive and enthusiastic about Pandora products and company values.
• Growth-oriented with openness to feedback, change, and continuous improvement.
• Professional appearance with an affinity for desirable products and retail environment.

Compensation and Benefits

• Competitive salary ranging from £25,000 to £38,400 (full-time equivalent).
• Monthly bonus scheme offering 10% bonus on targets achievement and up to 20% on stretch targets.
• Generous jewellery uniform allowance for personal style expression.
• Employee discount on products for self and family.
• Access to a "wear box" for selecting jewellery pieces during work shifts.
• Exclusive discounts in retail, hospitality, and entertainment sectors through an online benefits platform.
• Comprehensive health and wellbeing support including financial advice and legal aid via Retail Trust.
• Regular company events including parties, incentives, and gifts.
• Clear career progression paths and training opportunities.

Working Schedule

Workdays include Monday through Sunday with a total of 40 hours per week.

Additional Information

Pandora values diversity, inclusivity, and equal opportunity. The hiring process discourages identity-related information to promote fairness. Candidates requiring interview accommodations are encouraged to request them early.

About Pandora

Pandora is the world’s largest jewellery brand, specialising in accessible luxury designs using recycled precious metals. Operating in over 100 countries with 2,700 concept stores, Pandora employs 37,000 people globally. The company is committed to sustainability goals, including cutting its value chain greenhouse gas emissions by 50% by 2030. Headquartered in Copenhagen, Pandora is publicly listed and reported EUR 4.2 billion in revenue in 2024.