Assistant Store Manager, Merchandising

About RONA

At RONA, our team members fuel their passion daily by assisting customers in bringing their projects to life while positively impacting our communities. We support a variety of retail formats including neighborhood hardware and large format stores under banners such as RONA+, RONA, and Dick's Lumber to meet the needs of both DIY enthusiasts and professional contractors.

We offer a platform where your talents and ideas contribute to building a thriving organization with career growth opportunities and skill development. Your input will be valued, and you will find a supportive environment that matches your ambitions.

Benefits

• Inclusive and safe workplace culture
• Emphasis on maintaining a healthy work-life balance
• Exclusive discounts for employees
• Employee benefits including insurance (subject to conditions) and annual salary reviews
• Access to GreenShield+ telemedicine including virtual consultations and pharmacy services
• Career advancement potential within the company
• Community involvement initiatives
• Teamwork-oriented environment with ongoing training programs
• Comprehensive training for new employees
• Student incentive program
• Additional perks and supports

Role Overview

As Assistant Store Manager for Merchandising, you will lead a team dedicated to delivering outstanding customer service while managing merchandising, sales, and customer engagement in departments such as Lawn and Garden, Electrical, Plumbing, Hardware, Tools, and Pro products. You will facilitate the coordination of services including installation and customization, develop your team, and ensure excellent customer experiences.

Key Responsibilities

• Lead and motivate a team of associates to deliver excellent customer service
• Oversee inventory, merchandising, sales, and customer service within multiple hardware and home improvement product categories
• Coordinate and ensure the execution of sales involving installation, personalization, or professional services
• Encourage and manage the generation and pursuit of qualified sales leads by team members
• Conduct interviews and participate in selecting and developing team members supporting assigned product areas
• Identify obstacles to superior service and communicate barriers and solutions promptly
• Build and maintain professional business relationships internally and externally
• Perform related duties to ensure the smooth operation of the store

Qualifications

• Minimum of 3 years' leadership experience managing retail associates
• At least 1 year experience handling manager-on-duty duties
• Familiarity with interior and exterior product categories, including lawn and garden, carpentry, building materials, and plumbing
• Capability to work effectively in a fast-paced, cross-functional environment
• Proficient in Microsoft Office Suite applications

Additional Information

We value accessibility and invite applicants to request accommodations for the interview and assessment processes. RONA is committed to diversity and inclusion and gladly welcomes applications from all qualified candidates irrespective of race, color, religion, sexual orientation, gender, nationality, age, disability, or other protected statuses.