Assistant Store Manager

Company Overview

Optus stands as a leading telecommunications provider in Australia, serving over 11 million customers daily with mobile, broadband, and digital products.

Role Summary

We are seeking a motivated, supportive, and people-oriented Assistant Store Manager to join our Gawler team. This leadership position focuses on developing others, energizing the team, and delivering excellent customer service while embracing challenges confidently.

Responsibilities

• Lead by example alongside the Store Manager to foster a positive, high-performing, and inclusive team culture where members feel motivated and empowered.
• Assist in coaching, mentoring, and developing team members by providing clear guidance and meaningful feedback to ensure outstanding customer experiences.
• Create and maintain an energized, welcoming, and customer-first atmosphere within the store for both employees and customers.
• Support daily operational activities from team coordination to service delivery, identifying opportunities to enhance performance, efficiency, and customer satisfaction.
• Manage escalated customer concerns professionally, demonstrating calmness and effective de-escalation techniques while guiding team members.
• Promote team engagement by celebrating achievements, supporting goal setting, encouraging ongoing learning, and fostering collaboration.

Candidate Profile

• Demonstrate supportive leadership by empowering others through integrity, encouragement, and actions that help team members perform at their best.
• Exhibit customer-first coaching skills, leading by example to ensure memorable customer interactions.
• Maintain composure under pressure, managing reactive or complex situations effectively and modeling de-escalation behaviours.
• Possess strong operational and business awareness, understanding retail functions that drive performance while balancing leadership duties with operational needs.
• Contribute to building an adaptable and inclusive team culture, remaining flexible and solution-oriented in shifting priorities or changing customer needs.

Benefits and Perks

• Competitive salary package plus exclusive discounts including $80 monthly credit and 25% reduction on Optus products along with special retail partner offers.
• Generous leave policies including an additional 'Connected’ day dedicated to personal priorities such as family, community, or wellbeing.
• Inclusive paid parental leave up to 14 weeks, supporting families regardless of carer status.
• Participation in employee-led networks and diversity initiatives such as Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
• Access to free, confidential counselling and support services available 24/7 through various channels.

Diversity and Inclusion

At Optus, we value diversity and strive to create an inclusive work environment that embraces individual differences across gender, cultural and linguistic background, disability, LGBTQIA+ communities, veterans, and Indigenous heritage. We ensure our recruitment process is accessible and equitable. Candidates requiring adjustments can request support for participation in the hiring process.

Eligibility

Applications are welcomed from individuals who align with our values and commit to fostering inclusion and leadership in retail management.