Assistant Store Manager - Hype DC Blacktown

About Hype DC

Hype DC is the premium sneaker retail brand of Accent Group, with nearly 25 years of experience as one of Australia's leading locations for high-end sneakers. The company is dedicated to its people and places great importance on team culture and customer experience, striving for operational excellence and a high-performance environment.

Role Overview

We are seeking a dynamic business leader to join the leadership team at our Blacktown store. The Assistant Store Manager will be instrumental in driving brand vision, fostering a high-achieving culture, delivering exceptional customer experiences, and ensuring operational effectiveness.

Key Responsibilities

• Building and maintaining a world-class team and an engaging, vibrant store atmosphere.
• Managing a multi-million dollar store with responsibility for achieving financial sales targets and performance metrics.
• Executing and upholding the brand's vision and strategic objectives.
• Putting customers at the forefront of all business decisions and consistently providing memorable experiences.
• Creating a people-focused culture by empowering and developing team members.
• Providing coaching, guidance, and feedback to drive team performance.
• Leading recruitment, selection, and onboarding processes for new staff.
• Facilitating a seamless omni-channel experience through efficient preparation of online orders within the store.
• Maintaining visual merchandising standards to present the store as best in class.
• Ensuring the store is a fun yet safe environment for customers and staff alike.

Successful Candidate Profile

• A collaborative team player committed to excellence in sales, operations, and loss prevention.
• A demonstrated passion for delivering superior, memorable retail experiences.
• An effective coach with the ability to motivate and develop a sizable team of brand ambassadors.
• Proven retail store management experience in a fast-paced setting.
• A self-motivated, driven attitude focused on achieving goals.
• Strategic thinker adept at identifying opportunities for growth and meeting sales and KPI objectives.
• Experience managing staff schedules and maintaining wage control.

Our Commitment

Accent Group fosters an inclusive work environment that values diversity in age, gender, identity, race, sexual orientation, ethnicity, and abilities. We honour the Traditional Owners and custodians of the land, including Aboriginal, Torres Strait Islander, and Māori peoples.