Assistant Store Manager

About Pandora

Pandora is the leading global jewellery brand known for designing, crafting, and marketing accessible luxury jewellery made from premium materials. The brand operates in over 100 countries with more than 6,800 points of sale including 2,700+ concept stores worldwide. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people and is committed to sustainability by using recycled silver and gold and targeting a 50% reduction in greenhouse gas emissions by 2030. In 2024, Pandora generated EUR 4.2 billion in revenue.

Role Overview

As an Assistant Store Manager, you will play a critical role in ensuring smooth daily store operations, supporting the Store Manager in driving commercial success, coaching the team, and exemplifying Pandora’s customer service standards. This is a permanent full-time position requiring 39 hours per week, working all days from Monday to Sunday. The remuneration ranges from €25,000 to €43,200 annually, with a highly competitive salary package including bonuses and benefits.

Primary Responsibilities

• Analyse sales data, KPIs, and customer feedback to inform business decisions and improve store performance.
• Assist the Store Manager in planning and implementing sales strategies to meet targets.
• Ensure visual merchandising and product displays align with brand standards to maximize sales impact.
• Lead and develop a diverse and engaged team by delivering clear communication, feedback, and development support.
• Act as a role model demonstrating Pandora’s values of Dream, Dare, Care, and Deliver.
• Provide expert product knowledge and inspire the team to create meaningful customer moments through the selling ceremony.
• Uphold exceptional customer service standards and professionally resolve escalated issues.
• Manage store operations including rotas, stock control, till management, security, health and safety, and compliance.
• Plan staffing levels based on business needs and seasonal trends, ensuring operational excellence.
• Maintain high standards on the shop floor and efficient stock management.

Candidate Profile

• Demonstrated ability to lead and motivate teams in fast-moving retail environments.
• Experience with driving sales growth and profitability in a retail setting, preferably within consumer products or jewellery sectors.
• Passion for excellent customer service and coaching teams to achieve high performance.
• Excellent organizational and multitasking skills with adaptability to evolving business requirements.
• Positive, energetic attitude with deep enthusiasm for Pandora products and values.
• A growth mindset, open to feedback, embracing change, and striving for continuous improvement.
• Professional appearance and an affinity for desirable retail products.

Benefits and Perks

• Competitive salary with monthly bonus scheme (10-20%) based on sales performance.
• Annual jewellery uniform allowance to express personal style.
• Employee discount and exclusive access to jewellery worn during shifts.
• Access to retail, hospitality, and entertainment discounts via benefits platform.
• Comprehensive wellbeing support through Retail Trust including health, financial and legal aid.
• Company-organized parties, incentives, and gifts throughout the year.
• Clear pathways for career progression and training opportunities to support growth.

Additional Information

This role requires working every day of the week (Monday through Sunday) with a 39-hour per week schedule. Pandora's recruitment process is designed to be fair and equitable, encouraging applicants to not include identity-related details such as photos, marital status, or age. Reasonable adjustments during interviews are available upon request.