Assistant Store Manager

About the Role

Join Mountain Warehouse in Papamoa, New Zealand, as an Assistant Store Manager and play a crucial role in leading the new store opening. You'll work closely with the Store Manager to guide operations and ensure an outstanding customer experience while representing the Mountain Warehouse brand with professionalism and enthusiasm.

Key Responsibilities

• Collaborate with the Store Manager to inspire and maintain a high-performing, motivated team.
• Encourage a cooperative and supportive workplace that promotes teamwork and shared objectives.
• Drive employee training and growth to empower your team to achieve excellence.
• Maintain clear, open communication fostering alignment and trust within the team.
• Ensure the team is knowledgeable about products to provide excellent customer service.
• Support daily store operations ensuring adherence to company policies.
• Uphold high standards in visual merchandising and store cleanliness to enhance the shopping environment.
• Prioritize health and safety by conducting risk assessments and maintaining a secure setting for staff and customers.
• Participate actively in recruiting and retaining skilled staff to build a strong team.
• Assist in achieving sales goals by implementing effective strategies and monitoring key performance indicators.
• Manage stock levels and ensure timely replenishment and delivery accuracy.
• Implement loss prevention measures to protect store profitability.
• Lead by example to deliver exceptional customer service and respond promptly to feedback.
• Engage positively with the local community to foster a welcoming and friendly shopping atmosphere.

Ideal Candidate Profile

• Deep passion for delivering superior customer experiences.
• Proven leadership capabilities in retail management.
• Confident and clear communicator skilled in engaging staff and customers.
• Strong results orientation focussed on meeting targets and goals.
• Approachable, reliable team player with supportive qualities.
• Energetic and proactive attitude committed to task completion.
• Good problem-solving and decision-making skills aligned with company policies.

Benefits and Perks

• Performance-based monthly bonus scheme with attainable targets adding to base salary.
• 50% discount on Mountain Warehouse and Animal products plus a twice-annual uniform allowance.
• Up to 20 days annual leave per year, based on a 5-day working week.
• Generous referral incentives for colleagues.
• Work in a stable, supportive, and successful company environment.
• Length of service awards acknowledging tenure and commitment.

Additional Notes

As Assistant Store Manager, you are integral to shaping the shopping experience and driving positive changes within the store and local community. This role is based onsite in Papamoa at the New Zealand Retail department.