Assistant Store Manager

About the Role

Pandora is seeking an organised, proactive, and results-oriented Assistant Store Manager to lead both retail operations and the store floor team at their Bristol location. This role focuses on driving commercial success and providing exceptional service through effective leadership and operational oversight.

Key Responsibilities

• Analyse sales data, key performance indicators, and customer feedback to inform business decisions and improve store performance.
• Assist the Store Manager with planning and implementing business strategies to meet sales targets.
• Maintain and champion visual merchandising and product displays to align with brand standards and maximize commercial impact.
• Support recruitment, training, development, and motivation of a diverse and engaged team to maximize their potential.
• Deliver clear communication, constructive feedback, and facilitate regular development discussions with team members.
• Exemplify and promote Pandora's core values of Dream, Dare, Care, and Deliver, acting as a role model and trusted leader.
• Provide expert product knowledge and brand storytelling on the shop floor, inspiring customers through personalised experiences following the company's selling ceremony.
• Resolve escalated customer issues professionally, ensuring high standards of customer service.
• Manage daily operational duties including staff rotas, stock control, cash handling, security, health and safety compliance.
• Plan staffing in alignment with commercial demands and seasonality trends.
• Ensure the store maintains high standards in shopfloor presentation, stock management, and overall operational excellence.

Candidate Profile

• Proven leadership experience within retail, ideally in consumer products or well-known brands.
• Track record of driving sales and improving store profitability.
• Passionate about cultivating a culture of excellent customer service and developing high-performing teams.
• Exceptional communication and organisational skills with the capacity to multitask and adapt to changing business priorities.
• Positive, enthusiastic attitude aligned with Pandora products and values.
• Growth mindset with openness to feedback, change, and continuous improvement.
• Professional appearance and strong interest in desirable consumer products.

Compensation and Benefits

• Competitive yearly salary ranging from £25,000 to £38,400 (full-time equivalent).
• Monthly bonus scheme offering 10% bonus for meeting sales targets and up to 20% for exceeding stretch targets.
• Employee discount benefits for personal use.
• Annual jewellery uniform allowance and access to select jewellery to wear while working.
• Exclusive discounts on retail, hospitality, and entertainment through the company's benefits platform.
• Comprehensive health, wellbeing, financial, and legal support services available for employees and their families.
• Regular social events, incentives, and recognition initiatives throughout the year.
• Clear pathways for career advancement with training and development opportunities.

Working Days and Hours

The role requires availability across all days of the week: Monday through Sunday. This is a permanent full-time position, working specified hours in line with the retail schedule.

Diversity and Inclusion

Pandora is dedicated to providing a fair, unbiased, and inclusive recruitment process. Applicants are encouraged to avoid including identity-related details such as photographs, age, or marital status in applications. Reasonable adjustments can be arranged upon request for interview processes.

About Pandora

Pandora is the world’s largest jewellery brand, known for accessible luxury jewellery crafted from high-quality, recycled materials. Operating in over 100 countries with more than 2,700 concept stores, Pandora employs 37,000 people globally. The company is committed to sustainability goals including halving greenhouse gas emissions by 2030 and reported revenue of DKK 31.7 billion in 2024.