Assistant Night Manager

About the Role

The Salthill Hotel is searching for a dedicated hospitality professional to join as an Assistant Night Manager. This pivotal position involves supervising the Night Porter team and assisting during the absence of the Nights Manager. The role requires overseeing night-time operations, ensuring function and meeting rooms are properly prepared, maintaining cleanliness, and actively engaging in hands-on tasks during the night shift.

Key Responsibilities

• Ensure all night porter team members are dressed in the proper uniform and maintain professionalism.
• Adhere to and enforce compliance with all hotel policies and procedures.
• Train newly onboarded night porters and update Standard Operating Procedures (SOPs) as needed.
• Document any incidents or issues encountered during the night shift and communicate effectively with the day team.
• Manage accurate entry of departmental accounting tasks and other procedural documentation.
• Verify the correct posting of wedding/function bills and room charges, ensuring accuracy of guest names and room numbers.
• Handle all stages of the Night Audit process, including running reports and filing outputs appropriately.
• Coordinate with front office, night team, and other departments to resolve any cross-departmental matters.
• Supervise night shift operations at the front desk, including guest service, call management, and handling late arrivals.
• Encourage collaborative and positive working relationships while maintaining high service standards.
• Ensure Responsible Service of Alcohol (RSA) policies are followed, including bar closing times; assist bar staff when necessary.
• Oversee night porter task completion as per job descriptions and work schedules, ensuring adherence to working time directives and rest periods.
• Report maintenance issues to reception for logging and resolution.
• Conduct required Fire Walks and Safety Walks using walkie-talkie communication; log findings and raise any concerns with day personnel.
• Confirm that all night workers complete their duties efficiently and sign out properly at shift end.
• Remain vigilant regarding security, reporting suspicious activity or intrusions promptly.
• Perform manual tasks such as cleaning, vacuuming, moving furniture, and setting up meeting/function rooms with a hands-on approach.
• Respond to switchboard calls with professionalism, greeting in-house guests by name where possible.
• Record any outstanding issues from previous shifts, and relay recurrent guest complaints or staff queries.
• Maintain exemplary standards at the front desk throughout the night shift.
• Document late arrivals and new reservations taken during the shift.
• Collaborate closely with reception to fulfill guest-related requests.
• Attend to any reasonable requests from management.

Candidate Profile and Skills

• Ability to multitask efficiently and willingness to assist in various hotel departments.
• Prior experience working with hotel front office systems is advantageous.
• Strong verbal and written communication skills, fluent in English.
• Capable of both independent work and contributing effectively within a team setting.
• Well-presented with strong attention to detail.

About the Employer

The Salthill Hotel is a 4-star establishment located on the scenic Salthill Promenade overlooking Galway Bay. Known for hosting weddings and events, the hotel features two restaurants, a popular bar, and a cafe area offering refreshments and snacks. Part of the Byrne Hotel Group, this family-owned collection includes hotels across Galway, Dublin and the UK, committed to exceptional guest experiences and fostering staff career growth through ongoing training, support, and a positive workplace culture.