Assistant Manager - Retail

Position Overview

The role involves overseeing retail operations with key responsibilities including managing staff, selecting merchandise and services, and resolving operational challenges such as customer concerns and inventory shortages.

Education and Experience

• Completion of secondary school (high school diploma) is required.
• Experience between 2 to under 3 years in a relevant role is necessary.

Key Responsibilities

• Oversee and assign daily duties to retail personnel.
• Make decisions on products and services offered in the store.
• Assess and fulfill staffing needs.
• Handle and resolve customer complaints, service requests, and supply issues.

Technical Skills

• Competency with point of sale (POS) systems is essential.

Security and Compliance

• Applicants must clear a criminal background check.

Work Environment and Physical Demands

• Work occurs in a dynamic, fast-paced retail setting.
• Ability to maintain focus and attention to detail is crucial.
• Prolonged standing is required during shifts.

Personal Traits and Interpersonal Skills

• Efficiency, strong work ethic, and integrity are important traits.
• A positive outlook and effective time management skills are vital.
• Client-oriented mindset with strong interpersonal and oral communication skills expected.
• Awareness in social interactions, sound judgment, strong organizational abilities, and teamwork are valued.

Working Hours and Conditions

• Position requires working 37.5 hours weekly.
• Shifts may include day, evening, and weekend hours.
• Employment is permanent with other benefits provided.
• English language proficiency is required for work.