Assistant Manager / Process Manager - Outbound Sales
Kolkata, West Bengal, India · Full Time
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- Experience
- 2+ yrs
- Salary
- INR 400,000 – INR 600,000 / year
- Openings
- 1
- Posted
- 8 hours ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate is eligible to apply for this position.
- Resume
- Required to apply
Where you'll work
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Job description
Overview
Join iMarque Solutions, a prominent IT and BPO service provider since 2005, as an Assistant Manager or Process Manager specializing in Outbound Sales. Based in Kolkata, you will lead daily contact center activities, supervise team leaders and agents, and ensure client Service Level Agreements (SLAs) as well as Key Performance Indicators (KPIs) are consistently achieved.
Key Responsibilities
- Implement and adhere to internal frameworks to oversee and optimize efficient operational workflows.
- Take charge of daily contact center operations across assigned shifts including managing escalations, organizing staff seating, and maintaining list priorities.
- Ensure attainment of required Service Level Metrics, revenue targets, production goals, and performance standards.
- Drive team growth by inspiring staff, delivering timely feedback and counseling, and fostering long-term employee engagement and career development.
Experience and Qualifications
A minimum of two years in Assistant Manager roles within BPO operations is required. Candidates must have completed graduation or a diploma.
Compensation
Salary package will align with industry norms and standards.
Additional Information
Location: i Marque Solutions, 8th Floor, Millennium City IT Park, Tower 1, Sector 5, Salt Lake, Kolkata, West Bengal 700091 (near College More / Rang De Basanti Dhaba).
Minimum education
Bachelor's Degree