Assistant Manager - Palm Beach Hotel

About the Role

The Palm Beach Hotel, a lively and busy coastal venue on the southern Gold Coast, is seeking a proactive and experienced Assistant Manager. This position requires overseeing day-to-day floor operations in a fast-moving environment that includes managing crowds for events, coordinating family diners in the bistro, and supervising premium gaming and retail services. The ideal candidate will have sharp operational skills and a commitment to delivering outstanding hospitality consistently.

Daily Responsibilities

• Build strong rapport with local patrons, becoming an integral part of their experience.
• Work alongside the Publican to ensure smooth and safe operations while maintaining a welcoming atmosphere.
• Develop management skills by learning the Publican role and leading a dedicated hospitality team.
• Efficiently resolve issues before they escalate.
• Maintain high energy levels and excellent customer service on every shift.

Requirements

• This role is physically demanding, involving manual handling such as moving stock, kegs, and deliveries. Candidates must be capable of safely performing these tasks.
• Applicants should have experience in bars, bistros, or gaming environments, including some supervisory background.
• Proven leadership qualities and confidence to represent the venue in the Publican’s absence.
• Compliance with state regulations by holding a current RSA/RSG certification, RMLV, and Approved Managers Licence.

Additional Benefits

• Opportunities for career advancement within ALH Hotels and the larger Endeavour Group.
• Exclusive discount card valid at ALH Hotels, BWS, Dan Murphy’s, Woolworths, Big W, and other affiliated brands.
• Access to Endeavour Wellbeing Support, including Employee Assistance Programs for critical incidents, career development, conflict resolution, nutrition and lifestyle, financial advice, family support, legal assistance, and general employee help.

Hiring Process and Conditions

Applicants will undergo Employee Due Diligence checks, potentially including a National Police Check, as part of recruitment. Unsolicited resumes or recruitment agency submissions are not accepted.