Assistant Manager – HR Platforms

About the Role

Transguard Workforce Solutions, a premier UAE provider of comprehensive HR services, is collaborating with a major client in Dubai to fill the Assistant Manager – HR Platforms position. This role is pivotal in managing and improving the bank's HR technology infrastructure, focusing on learning platforms and additional enterprise HR systems. The incumbent will ensure these platforms effectively support processes related to Talent Management, Learning, Performance, Core HR, Employee Experience, and workforce management.

Key Responsibilities

• Administer, configure, and continuously enhance various HR platforms including Learning Management, Core HR, Talent, Performance, Recruitment, Employee Experience, and Service Delivery systems.
• Collaborate with HR stakeholders to translate business requirements into technical platform solutions and improvements.
• Maintain strategic roadmaps and facilitate system upgrades, releases, and enhancements.
• Encourage adoption of digital HR tools and self-service features.
• Perform regular evaluations of platform performance to identify and implement optimization opportunities.
• Oversee daily administration and performance of the bank's learning platforms and associated tools.
• Prioritize and coordinate platform updates and rollout of new functionalities aligned with business goals.
• Maintain structured change management and roadmap documentation for learning systems in tandem with HR Platforms management.
• Conduct audits to discover inefficiencies or gaps and recommend necessary improvements.
• Manage learning curricula and certification processes supporting mandatory, regulatory, risk, AML, sanctions, conduct, information security, and compliance training requirements.
• Ensure learning platforms evolve in accordance with regulatory frameworks, company policies, and audit inputs.
• Lead automation and digital transformation initiatives to enhance operational efficiency, controls, and user experiences on HR platforms.
• Scout and propose innovations using AI, automation workflows, system integrations, and analytic tools.
• Contribute to strategic HR technology projects, transformations, and process reengineering.
• Serve as liaison among HR, IT, vendors, and business units regarding HR platform projects.
• Manage vendor partnerships including service levels, system upgrades, and troubleshooting.
• Lead or assist in user acceptance testing, implementations, project delivery, and change management.
• Guarantee data integrity, protection, and compliance throughout the HR platform ecosystem.
• Create and manage dashboards, reports, and analytics supporting HR and business insights.
• Implement and uphold governance practices, access controls, and audit compliance across platforms.
• Support regulatory audits and compliance verifications related to HR and learning technologies.

Qualifications and Experience

• A minimum of 5 years of professional experience working with HR technology platforms, particularly Learning Management Systems (LMS) or Learning Experience Platforms (LXP).
• Solid grasp of training and development approaches and market trends, preferable prior exposure within an L&D function.
• Experience in the banking or financial services sector is advantageous.
• Proven track record in system enhancements, automation efforts, or digital transformation projects within HR environments.