Assistant Manager

About Chopstix and QSRP

Chopstix operates under the Quick Service Restaurant Platform (QSRP), a global food service company with more than 1,200 restaurants and 7,000 employees across nine countries, serving 100 million customers yearly. The group includes renowned brands like Burger King, O'Tacos, G La Dalle, Dunkin, and Chopstix itself—a popular Asian QSR brand in the UK known for its bold Chinese flavors.

Role Overview

The Assistant Manager plays a vital leadership role by energizing the team, fostering a culture of high performance, and encouraging an innovative spirit. The position demands a proactive leader who motivates peers, leads shifts confidently, and adapts quickly within a dynamic, fast-moving environment.

Key Responsibilities

• Support General Manager with daily operational activities.
• Lead team shifts, ensuring smooth trading and excellent service.
• Coach and develop team members to unlock their full potential.
• Deliver exceptional customer experiences consistently.
• Manage sales, labor, cost control, and overall operational effectiveness.
• Maintain high standards of food quality, cleanliness, and compliance.
• Effectively prioritize, organize, and delegate during busy periods.
• Exemplify hands-on leadership by working alongside the team.
• Stay resilient and adaptable under pressure, swiftly adjusting priorities as needed.
• Take ownership of performance results and foster a collaborative, positive team environment.

Candidate Profile

• Proven leadership experience within hospitality, retail, leisure, or quick service restaurant settings.
• Enthusiasm for mentoring and motivating colleagues.
• Outstanding interpersonal skills to build strong team relationships.
• Customer-focused attitude with responsiveness to client needs.
• Confidence to make decisions in fast-paced, trading environments.
• Commercial acumen including understanding of financial and operational metrics.
• Attention to operational detail and quality adherence.
• Organizational aptitude to handle competing priorities efficiently.
• Adaptable, calm under pressure with a strong commitment to accountability.
• Exceptional communication abilities capable of inspiring diverse teams.
• Aligned with core company values: Pride, Teamwork, Agility, and Innovation.
• Willingness to work flexible hours including late nights up to 4am when required.

Company Culture and Values

• We dedicate ourselves fully to our work, showing pride in all tasks.
• We succeed together through team collaboration and mutual support.
• Quick adaptability to change keeps us competitive and innovative.
• Leading by example is fundamental to our success philosophy.

Benefits and Perks

• Competitive salary up to £31,500 per annum.
• 50% discount for employees.
• Contracted work hours of 45 per week.
• Access to discounts on high street brands via My Staff Shop.
• Medicash healthcare plan.
• Company pension scheme.
• Pick n Mix Diploma professional development program.
• Cycle to Work Scheme.
• Complimentary mortgage advice through Charles Cameron.
• Confidential wellbeing support services.
• Access to wage advances via Stream.
• Performance incentive schemes.
• Referral rewards for recommending friends.

Equal Opportunity Statement

We are committed to an inclusive recruitment process. All candidates receive equal consideration regardless of race, religion, gender, age, disability, sexual orientation, or any other legally protected status.