Assistant Manager

Company Overview

Chopstix is a prominent part of QSRP (Quick Service Restaurant Platform), serving over 100 million customers yearly through more than 1,200 outlets across 9 countries. The group includes diverse brands such as Burger King, Quick, O'Tacos, G La Dalle, Dunkin', and Chopstix itself, offering an array of culturally rich and flavorful food experiences.

Role Summary

We are seeking an Assistant Manager to lead and energize our team at Chopstix in Warrington. This role demands a dynamic leader who excels in motivating staff, managing operations, and delivering exceptional customer service while fostering a vibrant workplace culture.

Key Responsibilities

• Drive team performance and growth, nurturing talent and building strong relationships among the team.
• Lead shifts with confidence and make informed decisions in fast-moving trading environments.
• Support the General Manager in daily operational management.
• Ensure operational excellence including food quality, cleanliness, and compliance standards.
• Prioritize, organize, and delegate tasks efficiently during busy periods.
• Deliver outstanding customer experiences consistently.
• Promote a positive, collaborative and fun workplace atmosphere.

Qualifications & Attributes

• Leadership experience in retail, hospitality, leisure or quick service restaurant sectors.
• Strong passion for coaching, motivating, and developing team members.
• Excellent interpersonal skills capable of fostering strong team relationships.
• Customer-centric approach with quick responsiveness to client needs.
• Commercial insight into sales, labor, costs, and operational metrics.
• Resilient, adaptable, and calm under pressure with the ability to shift focus rapidly.
• Hands-on leadership demonstrating commitment and accountability.
• Superior communication skills to engage and inspire a diverse team.
• Alignment with Chopstix’s core values of Pride, Teamwork, Agility, and Innovation.

Work Environment and Culture

At Chopstix, we champion a work-life balance with a culture founded on driving success collectively, valuing diversity, equity, and inclusion, and engaging in environmentally sustainable business practices. Expect trading hours that may extend until 4am on certain nights, requiring flexible availability.

Benefits & Perks

• Competitive salary up to £31,500 per annum.
• 45 hour work week with employee discounts including 50% off meals.
• Access to online retail discounts through My Staff Shop.
• Company pension plan and wellbeing support services.
• Additional perks such as Medicash, Pick n Mix Diploma Program, Cycle to Work Scheme, free mortgage advice, incentive schemes, wages in advance access, and referral bonuses.

Diversity & Inclusion

We provide equal opportunity employment without discrimination based on race, gender, religion, sexual orientation, disability, age, or any other legally protected status.

Competencies

• Integrity
• Team Support and Building
• Customer Focus
• Effective Communication
• High-Quality Work Delivery
• Results Orientation
• Teamwork

Additional Information

This role is onsite in Warrington, UK. Shift work and late hours are expected. Flexibility is essential for trading until 4 am on designated nights.