General Manager

About Chopstix and QSRP

Chopstix is a prominent part of the Quick Service Restaurant Platform (QSRP), an organization dedicated to delivering diverse and delicious food experiences to over 100 million customers each year across 1,200+ restaurants and employing 7,000 employees in 9 countries. The brands under QSRP include Burger King, Quick, O'Tacos, G La Dalle, Dunkin', and Chopstix, known for its vibrant Asian cuisine in the UK.

Position Overview

The General Manager role offers a dynamic leadership opportunity to run a restaurant with full ownership mentality. This position involves building and inspiring a team, driving business success through strong operational and commercial focus, and ensuring high-quality customer experiences. Ideal candidates are proactive leaders who balance fast-paced decision-making with team development, customer care, and financial performance.

Core Values of Chopstix

• Take Pride: Demonstrate wholehearted dedication and passion in all tasks.
• All In Together: Foster a collaborative atmosphere where team success is shared.
• Quick To Shift: Embrace adaptability and meet new challenges with agility.
• Lead The Way: Champion innovation by pioneering new ideas and approaches.

Key Responsibilities and Qualifications

• Lead and nurture high-performing teams within fast-moving hospitality or retail environments.
• Employ hands-on leadership to set the example and standards.
• Utilize commercial insight to analyze metrics and drive sales, profitability, and productivity.
• Manage essential business areas such as labour, sales, food costs, and other expenses.
• Ensure exceptional customer service that builds loyal patrons.
• Coach staff effectively, fostering professional growth and motivation.
• Create a supportive, inclusive, and engaged workplace culture.
• Adapt rapidly, prioritize tasks, and maintain calm under operational pressures.
• Be well-versed in recruitment, onboarding, training, and succession planning.
• Maintain high standards in food quality, safety, cleanliness, and operational excellence.
• Exemplify excellent communication skills across all business levels.
• Align personally with Chopstix's values and exhibit ambition and resilience for ongoing growth.

Additional Role Expectations

• Bring an element of enjoyment and positivity to the work environment.
• Be flexible with working hours, including potentially late nights until 4 AM at some locations.
• Practice strong leadership by identifying and developing team potential.
• Daily lead operations with a focus on performance and customer satisfaction.

Company Benefits

• Competitive salary up to £37,000 annually dependent on location.
• 50% employee discounts on products.
• 45-hour weekly contracts.
• Access to online discounts for high street stores via My Staff Shop.
• Medicash health scheme participation.
• Company pension plan.
• Pick n Mix Diploma training program.
• Cycle to Work scheme available.
• Free mortgage advisory services through Charles Cameron.
• Confidential wellbeing support through advice lines.
• Early access to wages via Stream.
• Incentive and referral schemes to reward employees.

Diversity and Inclusion

Chopstix and QSRP provide equal employment opportunities without discrimination based on race, religion, gender, sexual orientation, disability, or any other protected characteristics. The company is committed to fostering an inclusive and respectful work environment.

Competencies Required

• Integrity in all actions.
• Team building and support.
• Customer focus and advocacy.
• Effective communication skills.
• Delivering quality work consistently.
• Talent development and motivation.
• Inspiration and leadership to motivate others.
• Collaboration and teamwork.