Assistant Manager

About The Company

Chopstix belongs to QSRP (Quick Service Restaurant Platform), a multinational group serving over 100 million customers annually through 1,200+ restaurants across nine countries. The company features a diverse portfolio including US-style Burger King, Belgian-rooted Quick, French-style O'Tacos, vibrant G La Dalle, the coffee and donuts leader Dunkin, and the popular UK Asian QSR brand Chopstix.

About The Role

The Assistant Manager acts as a pivotal leader within the team, fostering enthusiasm, delivering exceptional service, and motivating team members to achieve success. This role requires a proactive and energetic leader who is quick to adapt, embrace innovation, and lead by example.

Core Values

• Taking pride in every action, ensuring passion and dedication shine through.
• Promoting collaboration and collective success as "All In Together."
• Being agile and resourceful with the ability to pivot rapidly in a fast-moving sector.
• Innovating continuously by leading initiatives and embracing change.

Responsibilities and Qualifications

• Lead shift operations efficiently, ensuring excellent service and sales performance.
• Coach, develop, and motivate team members to maximize their potential.
• Build strong relationships within the team to create a positive working environment.
• Adopt a customer-focused mindset, promptly addressing needs to enhance experiences.
• Apply commercial awareness to manage sales, labor, cost, and operational performance.
• Maintain high standards in food quality, cleanliness, and regulatory compliance.
• Effectively prioritize, organize, and delegate duties during busy periods.
• Demonstrate hands-on leadership by supporting the team actively.
• Keep calm under pressure and adapt quickly as priorities shift.
• Hold oneself accountable and take pride in delivering measurable results.
• Communicate clearly to engage and inspire a diverse team.
• Align with Chopstix values of leading innovation, pride, teamwork, and agility.

Additional qualities include flexibility for late shifts (possibly until 4am in certain locations), bringing fun into the workplace, recognizing talent within the team, and supporting the General Manager in daily operations.

Why Join Chopstix?

• Opportunity to contribute to becoming a leader in the QSR market.
• Access to international career advancement and learning development opportunities.
• Engagement in fun, community-focused initiatives and a supportive culture.
• Flexible and hybrid work models complemented with modern office environments.
• Commitment to environmental sustainability and diversity, equity, and inclusion.

Benefits

• Potential salary up to £31,500 per annum.
• 50% discount for employees at company outlets.
• 45-hour work contract.
• Access to online retail discounts through My Staff Shop.
• Medicash healthcare program.
• Company pension scheme participation.
• Pick n Mix Diploma development program.
• Cycle to Work Scheme for commuting support.
• Free mortgage advice via Charles Cameron.
• Wellbeing support through confidential advice lines.
• Ability to access wages in advance via Stream.
• Incentive and referral schemes.

Diversity and Equal Opportunity

All candidates will be evaluated fairly without discrimination on any protected characteristic, consistent with applicable laws.

Key Competencies

• Integrity in conduct
• Team building and support
• Customer advocacy
• Effective communication
• Delivering quality work
• Inspiring leadership
• Customer service excellence
• Collaboration and teamwork