Assistant Manager

About TheSpa/NailShop

TheSpa/NailShop stands as Saudi Arabia's premier lifestyle spa brand, catering to urban customers who appreciate social interaction, high-quality services, and experiences that promote looking and feeling great. The spa emphasizes youthfulness, beauty, health, and holistic wellness through advanced treatments and lifestyle-enhancing experiences within an exclusive boutique environment. Aspirationally positioned as the leading upscale spa chain in the region, TheSpa/NailShop is devoted to delivering premier beauty and wellness services and aims to become the preferred destination for guests seeking health, beauty, and social lifestyle enhancements. Their mission is to create memorable experiences that harmonize the mind, body, and spirit.

Role Overview

The Assistant Manager role is a full-time, onsite position located in Riyadh, Saudi Arabia. This position supports the daily operations of the spa, which includes supervising staff, organizing service schedules, and maintaining a consistently excellent guest experience aligned with the brand’s standards. The Assistant Manager contributes to onboarding, continuous training, and performance management of the team, while fostering a professional and welcoming atmosphere that embodies the company values.

Key Responsibilities

• Oversee daily spa activities and provide leadership to team members.
• Coordinate appointment scheduling and ensure smooth service delivery.
• Maintain high-quality guest service and promptly address inquiries and concerns.
• Support staff onboarding, training, and performance evaluations.
• Assist with inventory management and stock control.
• Collaborate on marketing efforts and promotional campaigns.
• Ensure compliance with health, safety, and sanitation standards.
• Provide regular operational reports and updates to senior management.

Qualifications and Skills

• Experience in spa, wellness, hospitality, or retail operations with supervisory capabilities.
• Effective people management including team supervision, coaching, and scheduling.
• Strong guest relations skills focused on personalized, high-end service delivery.
• Basic administrative abilities encompassing reporting and service coordination.
• Supportive of marketing and sales initiatives such as promoting packages and loyalty programs.
• Knowledge or keen interest in spa beauty services and wellness trends is advantageous.
• Proficient communication skills in English; Arabic is a plus.
• Capability to work onsite in a dynamic, customer-centric environment with flexibility for weekends and peak periods.
• Previous experience in assistant managerial or supervisory roles, supported by education in hospitality, business, or similar disciplines.