Assistant Manager - Front Office (Russian Speaker)

About Hyatt Centric Jumeirah Dubai

Hyatt Centric Jumeirah Dubai is a vibrant lifestyle hotel situated in Dubai's core, crafted to serve modern travelers who seek genuinely local experiences. The hotel emphasizes outstanding guest services, embracing innovation and heartfelt hospitality to ensure memorable stays.

Position Summary

We are inviting applications for the role of Assistant Manager – Front Office (Russian Speaker) to oversee and support the smooth functioning of the Front Office department. The appointed individual will play a key role in leading the team, delivering superior guest services, upholding Hyatt's distinguished standards, and fostering a positive work culture.

Key Responsibilities

• Assist in the daily management of Front Office operations to guarantee efficient and seamless service delivery to guests.
• Ensure all Front Office staff maintain Hyatt's brand expectations and provide excellent guest interactions.
• Address guest complaints, queries, and recovery situations with professionalism and urgency.
• Support the welcoming, check-in process, and arrangement coordination for VIPs, long-term guests, and special requests.
• Track guest arrivals, departures, room assignments, inventory status, and handle overbooking issues timely.
• Oversee preparation and pre-blocking of VIP, special request, and extended stay rooms well in advance.
• Conduct routine inspections of guest rooms and Front Office areas to maintain top-quality standards.
• Ensure stringent control over room keys, accurate guest records, and data management.
• Contribute to boosting room revenue via upselling, yield management, and careful inventory handling.
• Assist with forecasting, budgeting, and monitoring departmental expenses.
• Collaborate closely with Housekeeping, Reservations, Engineering, and other units to ensure coordinated operations.
• Lead departmental briefings and promote effective team communications.
• Coach, mentor, train, and develop Front Office team members to enhance their performance and engagement levels.
• Assist in recruitment, onboarding, scheduling, and managing performance within the Front Office team.
• Ensure adherence to Hyatt’s policies, brand protocols, safety standards, and local legal requirements.
• Respond proactively to guest satisfaction surveys, audits, and operational feedback to implement continuous improvements.
• Act as the Manager on Duty, representing the Front Office department when the Front Office Manager is unavailable.

Qualifications and Experience

• Possess a Diploma or Degree in Hospitality Management, Business Administration, or related disciplines.
• Have no less than three years of experience working in Front Office roles within hotel environments, including at least one year in a supervisory or assistant managerial capacity.
• Must be fluent in both Russian and English.
• Demonstrate comprehensive knowledge of Front Office functions, guest relations, room inventory management, and hotel operational procedures.
• Experience with Opera Property Management System or equivalent software is preferred.
• Show strong leadership, coaching abilities, and team development skills.
• Exhibit excellent communication, interpersonal skills, and a customer-service mindset.
• Possess solid problem-solving and conflict management capabilities.
• Understand revenue management concepts, upselling strategies, and financial oversight measures.
• Have excellent organizational skills and keen attention to detail.
• Capable of thriving in a dynamic, multicultural workspace.
• Knowledgeable about hotel safety, security protocols, and quality assurance criteria.
• Flexible to work shifts, including weekends and public holidays.
• Previous exposure to an international hotel brand is advantageous.