Assistant Manager

About the Role

At Space Station Self Storage located in Doncaster, the Assistant Manager supports the Store Manager to ensure the smooth operation of the store and uphold exceptional customer service standards. This position requires a full-time commitment, working five days a week out of seven, including some weekends and bank holidays.

Key Responsibilities

• Assist in converting sales, helping customers make well-informed choices, and achieving sales targets by maximizing opportunities.
• Provide outstanding customer service, effectively resolve complaints, and maintain company values at all times.
• Organize staff schedules, deliver sales training, delegate duties, and manage employee performance to support team development.
• Motivate employees by recognizing successes and guiding improvement areas to help achieve store goals.
• Lead the store operations during the Store Manager’s absence, including completing management reports and driving store growth and revenue targets.
• Ensure thorough administration by complying with company systems, policies, and procedures.
• Create and implement marketing strategies, monitor their effectiveness regularly, and promote the store within the local community by networking with nearby shops and businesses.
• Maintain high standards of site cleanliness and safety to provide a healthy environment for staff and customers.
• Participate in corporate social responsibility by dedicating a portion of working hours to volunteering or charity fundraising initiatives.

Candidate Profile

• Appreciates varied work duties and communicates effectively to deliver excellent customer service.
• Possesses prior people management experience and is self-driven.
• Exhibits strong numeracy skills and organizational capabilities.

Benefits Provided

• Discounts on storage units and retail products.
• Access to training and development programs.
• Competitive bonus scheme.
• Contributory pension plan.
• Generous annual leave entitlement of 30 days including bank holidays.
• Employee perks program offering various additional benefits post-probation.