Assistant Learning & Development Manager

About the Role

Join Accor, a global leader in responsible hospitality operating over 5,600 hotels, 10,000 restaurants, and lifestyle venues across 110 countries under more than 45 distinct brands. At Sofitel Shahd Al Madinah, a luxury 5-star hotel located close to the sacred Al Masjid Al Nabawi, you will be immersed in a unique blend of local customs and refined French hospitality. As an Assistant Learning & Development Manager, you'll contribute in a passionate and supportive environment that nurtures career growth, self-discovery, and opportunities within hospitality worldwide.

Key Responsibilities

• Support the design, execution, and facilitation of the hotel's training plan and budget, ensuring alignment with the strategic objectives.
• Conduct comprehensive annual analyses to identify training needs in collaboration with department heads.
• Coordinate, deliver, and monitor all training initiatives across the property.
• Develop partnerships with hospitality-related industry bodies, training providers, and academic institutions.
• Keep detailed and up-to-date records of training sessions and participant data.
• Maintain a dynamic training calendar to maximize learning engagements and resource utilization.
• Manage a centralized library of learning media including videos, books, and magazines accessible to all employees.
• Contribute to the orientation and onboarding of new employees.
• Support the rollout of new policies, procedures, and standards.
• Compile and submit periodic training performance reports.
• Be well-informed and comply with hotel safety and emergency protocols.
• Attend all relevant meetings, briefings, and assigned trainings.
• Maintain professional personal appearance and hygiene at all times.
• Perform additional duties as delegated by management aligned with the hotel's goals.

Qualifications and Experience

• Bachelor's degree in Human Resources Management or Hotel Management.
• At least three years of experience in training and facilitation roles.
• Fluency in English and French, including proficient reading, writing, and speaking skills.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.

Competencies

• Strong leadership capabilities with excellent interpersonal and negotiation skills.
• Effective communication skills with the ability to engage customers effectively.
• Detail-oriented with a strong focus on achieving results and delivering service excellence.
• Ability to manage multiple tasks and perform well under pressure.
• Team player skilled in building and motivating teams.
• A proactive self-starter who maintains high standards of professional grooming and presentation.