Assistant Executive Housekeeper

Role Overview

The Assistant Executive Housekeeper at Waldorf Astoria Dubai International Financial Centre, a distinguished Forbes Five-Star luxury hotel, plays a pivotal role in managing housekeeping operations. This position supports the Executive Housekeeper in delivering impeccable cleanliness, elegant presentation, and outstanding guest service that aligns with the hotel's luxury standards.

Key Responsibilities

• Support leadership of the Housekeeping department to uphold superior standards of cleanliness, presentation, service, and guest satisfaction across all guest areas, public spaces, offices, and meeting rooms, adhering to hotel policies, brand guidelines, and relevant regulations.
• Plan, coordinate, delegate, and supervise housekeeping activities on a daily to annual basis to maximize operational efficiency and consistent service delivery.
• Conduct routine inspections of guest rooms, public areas, and back-of-house facilities to guarantee compliance with Waldorf Astoria and Forbes Five-Star quality criteria, as well as departmental procedures.
• Assist in the implementation and management of departmental systems, policies, reports, and continuous improvement initiatives to boost performance.
• Lead, mentor, and develop supervisors and team members via effective communication, recognition, performance feedback, and engagement strategies.
• Maintain and collaborate on a training schedule with the Departmental Trainer, facilitate training sessions, and keep accurate records of training, competencies, and colleague development.
• Ensure all team members are well-trained and consistently exhibit Waldorf Astoria’s service standards, luxury hospitality behaviors, and operational excellence.
• Monitor safe handling, storage, and use of cleaning agents and equipment in compliance with health, safety, hygiene, environmental, and hazardous materials regulations.
• Support inventory management, linen control, guest amenities handling, and cost-control processes while meeting operational standards and budget goals.
• Work closely with Engineering, Front Office, and other departments to promptly address maintenance issues, room defects, and operational challenges affecting guest satisfaction.
• Analyze guest feedback, quality assurance reports, and operational data to identify improvement opportunities, implementing corrective and preventive actions accordingly.
• Support special guest arrivals, VIP needs, departmental projects, and operational initiatives to ensure customized and exceptional guest experiences.
• Promote a positive, inclusive, and cooperative workplace reflecting Waldorf Astoria values, Hilton culture, and emphasis on team engagement and service excellence.
• Champion Forbes Five-Star standards, quality assurance, and continual improvement across housekeeping functions to consistently enhance guest experiences.

Qualifications and Experience

• Previous experience as an Assistant Executive Housekeeper or in a similar leadership role at a luxury hotel.
• Strong understanding and practical knowledge of Forbes Five-Star standards.
• Extensive expertise in housekeeping operations, sanitation procedures, cleaning chemicals, and health and safety mandates.
• Competence in inventory control, budgeting, and managing costs effectively.
• Proven leadership with abilities in coaching, developing, and motivating teams.
• Excellent organizational skills for managing multiple priorities and cross-department collaboration.
• Strong communication and interpersonal skills for fostering positive relationships with teams, suppliers, and contractors.
• Proficiency in property management systems and Microsoft Office applications.
• Analytical and numerical aptitude to interpret reports and operational performance.

Preferred Attributes

• Prior experience in the luxury hospitality sector within the UAE.

About Waldorf Astoria & Hilton

Waldorf Astoria offers a unique environment delivering ‘True Waldorf Service’ that creates memorable guest experiences through personalized attention. Hilton is globally recognized for exceptional workplace culture, having served billions of guests worldwide and awarded repeatedly for its workplace excellence. Joining Hilton means starting or advancing a meaningful career in hospitality, supported every step of the way.