Assistant Accommodation Manager

About the Role

Talbot Hotel Clonmel, part of the Talbot Collection, is seeking a skilled Assistant Accommodation Manager. The Talbot Collection has been recognized as one of the Best Places to Work in Hospitality for 2025 by Great Place to Work. This role involves collaborating closely with the Accommodation Manager in overseeing the daily operations of the Accommodation Department and assisting with administrative tasks. The assistant will be expected to fully understand the Accommodation Manager’s responsibilities and be capable of managing the department independently if necessary. Ensuring that guest bedrooms and public areas are maintained to the highest standards of cleanliness is crucial.

Providing outstanding, friendly service to all guests aligns with the Talbot Collection's 'Empower Your Excellence' customer service philosophy. The Assistant Accommodation Manager acts as a key ambassador for the hotel, demonstrating respect, politeness, friendliness, and unwavering helpfulness towards guests and colleagues alike.

Main Responsibilities

• Manage seamless operation of the Accommodation Department following company SOPs, budgetary guidelines, and regulatory requirements.
• Ensure housekeeping staff comply with hotel policies regarding uniform, personal hygiene, and health and safety standards.
• Assist in training, coaching, and developing housekeeping team members to meet the hotel's quality benchmarks.
• Help create, refresh, and implement departmental Standard Operating Procedures.
• Remain informed of daily business details such as room occupancy, special requests, and VIP guest requirements.
• Communicate with Reception about room changes, VIP guests, and special needs and act accordingly.
• Distribute keys, room lists, assistant checklists, and cleaning schedules at shift start; collect and verify these at shift end.
• Monitor work of Room Assistants, Linen Porters, and Maintenance staff to maintain high standards throughout the day.
• Conduct regular inspections of guest rooms, public areas, and recreational facilities to ensure cleanliness and appearance meet hotel standards.
• Ensure all maintenance issues in bedrooms, laundry, and public spaces are resolved before rooms are released to Front Desk.
• In absence of the Accommodation Manager, prepare and input the weekly staff roster in Timepoint prior to deadline, adjusting for hotel activity.
• Support attendance control and payroll accuracy by updating staff attendance in Timepoint.
• Manage ordering of supplies and maintain stock levels of stationery, linen, and amenities when Accommodation Manager is unavailable to guarantee consistency.
• Assist in identifying recruitment needs in the department and proactively address labor shortages.

Required Qualifications and Experience

• Preferably over 2 years of experience in a similar supervisory role.
• Strong English language skills for effective communication.

What We Offer

• Recognition as one of the Best Places to Work in Hospitality 2025.
• A team-first culture with strong company values.
• Opportunities for training and professional development.
• Joining a growing and progressive company.
• Contributory company pension scheme.
• Company Life Insurance Scheme.
• Free parking facilities.
• Complimentary membership to Talbot Fit.
• Staff meals.
• Discounted rates for friends and family.

Equal Opportunity Policy

Talbot Hotel Clonmel is proud to be an equal opportunities employer.