Applications Support Analyst

Position Summary

We are seeking an Applications Support Analyst to join a well-established company located in Maidenhead. This role plays a critical part in maintaining and supporting key business applications to ensure continuous operations. The successful candidate will be responsible for providing first-level support, handling escalation issues at Level 2 and Level 3, and assisting with application enhancements and transformation initiatives.

Role Responsibilities

• Deliver ongoing support for essential business applications to guarantee uninterrupted service.
• Handle Level 1 support queries and escalate more complex Level 2 and Level 3 issues appropriately.
• Diagnose and resolve problems involving applications, databases, and system-related workflows.
• Collaborate closely with business units to interpret and address system requirements and challenges.
• Assist with application integration efforts, automation projects, and process optimization.
• Provide support for database maintenance, master data governance, and operational reporting functions.
• Manage document management platforms and associated content workflow processes.
• Participate actively in application-related projects, including testing phases and rollout activities.
• Liaise and coordinate with software vendors, SaaS providers, and service partners for issue resolution and system improvements.
• Oversee access control, licensing agreements, security measures, and disaster recovery planning.
• Maintain comprehensive documentation including system architecture diagrams to support knowledge sharing and auditing.
• Identify and propose process efficiencies aimed at reducing manual tasks and improving productivity.

Required Qualifications and Skills

• Previous experience in application support, IT service support, or technical troubleshooting roles.
• Demonstrated ability to provide support across Levels 1, 2, and 3 of application problem resolution.
• Strong analytical skills for troubleshooting and resolving technical issues.
• Experience working with business applications and supporting end-users effectively.
• Familiarity with database technologies and data management principles.
• Skill in requirements gathering and managing system issue resolution collaboratively.
• Prior engagement with vendors or SaaS service providers.
• Excellent verbal and written communication combined with organizational proficiency.

Preferred Skills and Experience

• Experience in system integration projects, automation technologies, or transformational initiatives.
• Awareness of document management systems and their operational management.
• Knowledge in areas of systems administration, security policies, or disaster recovery procedures.
• Proven ability to create reports and dashboards for operational insights.
• Experience in maintaining detailed technical documentation for systems and processes.