Application Support Engineer

Position Overview

We are looking for a proactive Application Support Engineer with technical expertise to join our Riyadh team. The successful candidate will have over 2 years of experience providing Level 1 and Level 2 support for enterprise-level applications, maintaining system stability, performance, and ensuring availability of critical business systems. This role demands strong troubleshooting skills across multiple areas including applications, databases, and APIs, as well as a background in software development to aid in application deployment, optimization, and continuous enhancements.

Key Responsibilities

• Deliver L1 and L2 support for enterprise applications, addressing and resolving incidents and service requests efficiently.
• Investigate and troubleshoot issues related to applications, databases, and APIs by utilizing SQL queries and monitoring instruments.
• Track application performance and health, promptly diagnosing and addressing performance bottlenecks to maintain high availability.
• Handle incident management processes and service requests, adhering strictly to established Service Level Agreements (SLAs).
• Work in collaboration with development, infrastructure, and database teams to solve complex technical challenges.
• Assist in application deployment activities, including releases and changes in production environments.
• Examine application logs and system metrics to determine root causes of issues and implement preventive actions.
• Maintain clear documentation of incidents, solutions, and procedures to improve support operations.
• Contribute to ongoing initiatives aimed at boosting the reliability and performance of applications.

Required Qualifications and Skills

• A bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum of 2 years experience in Application Support or a technical support capacity.
• Proven expertise in L1 and L2 support for critical enterprise applications.
• Strong command of SQL for troubleshooting and resolving database issues.
• Experience with APIs and resolving issues related to system integrations.
• Knowledge of application monitoring and logging tools.
• Background in development with familiarity in deployment and release management processes.
• Excellent analytical and problem-solving capabilities.
• Strong communication skills and ability to collaborate effectively across technical teams.
• Familiarity with ITIL support frameworks is advantageous.
• Application encouraged from Saudi Nationals.