Application Support Engineer

Overview

This role supports the operation, availability, and performance of production applications and managed solutions. Responsibilities include monitoring application health, troubleshooting technical issues, supporting deployments and changes, and performing preventive maintenance to ensure reliable production services.

Key Responsibilities

• Deliver daily technical support for production applications and managed solutions.
• Investigate and resolve application incidents and operational problems.
• Assist users and technical teams with application-related questions and issues.
• Monitor applications using approved tools to track health, performance, and availability.
• Detect abnormal operations, service disruptions, and performance problems, escalating when necessary.
• Engage in continuous monitoring efforts to maintain service uptime.
• Troubleshoot incidents and assist with root cause analysis using logs and technical data.
• Document incidents, resolutions, and corrective actions accurately.
• Support application releases, deployments, updates, and changes according to approved processes.
• Execute deployment tasks and perform post-deployment verifications.
• Identify potential performance improvements and support technical optimizations.
• Conduct routine preventive maintenance and health checks, including applying patches and updates.
• Maintain comprehensive technical documentation on applications, configurations, and procedures.
• Collaborate with development, infrastructure, database, and DevOps teams to resolve application challenges.
• Participate in production readiness and operational handover for new or updated solutions.
• Recommend automation or improvements for repetitive support activities.
• Adhere to all relevant policies, procedures, safety, quality, environmental, and information security standards to ensure consistency, safety, and data integrity.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Information Systems, or related discipline.
• 0 to 2 years of professional experience in application support, operations, production support, software engineering, or allied technical roles, including internships or cooperative training.