Application Consultant
McDonald's Saudi Arabia Central, Eastern, & Northern Regions
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- 4–6 yrs
- Salary
- —
- Openings
- 1
- Posted
- 16 hours ago
- Work mode
- In office
- Education
- Bachelor's degree
- Resume
- Required to apply
Where you'll work
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Job description
About the Company
McDonald's Saudi Arabia is operated by Riyadh International Catering Corporation (RICC), which holds exclusive franchise rights for the central, eastern, and northern regions of Saudi Arabia. Established in 1993, the company contributes significantly to the national economy by actively supporting local suppliers and investing heavily in recruiting and training local talent. McDonald's Saudi Arabia is committed to delivering high-quality products while adhering to stringent food safety standards, both locally and internationally. Their menu is thoughtfully designed to encourage a balanced lifestyle.
Role Overview
The Application Consultant will be responsible for managing, configuring, and continuously enhancing the ServiceNow platform, which supports a large portion of the organization's HR and IT service delivery. This role involves translating business needs across various departments into effective, configured, and well-documented application solutions as part of the broader applications landscape.
Key Responsibilities
- Oversee and maintain the ServiceNow platform ensuring high levels of performance, security, and reliability.
- Design, configure, and optimize workflows, automations, service catalogs, and business applications within the platform.
- Enhance HR Service Delivery functionalities including case management and employee service processes.
- Collect and translate business requirements into scalable, dependable application solutions.
- Develop and maintain integrations between ServiceNow and other core business applications such as SAP SuccessFactors and Microsoft Dynamics 365 Finance & Operations.
- Provide in-depth application support including troubleshooting and conducting root cause analyses.
- Create reports, dashboards, and analytics to improve operational insight and guide decision-making.
- Collaborate effectively with internal teams and external vendors to implement enhancements and deliver projects.
Experience & Technical Skills
- 4 to 6 years of experience in enterprise application administration, configuration, and support roles.
- At least 3 years of hands-on experience with ServiceNow administration and configuration.
- Knowledge of ERP and/or HCM systems such as Microsoft Dynamics 365 Finance & Operations or SAP SuccessFactors.
- Comprehensive understanding of business processes spanning HR, Finance, Operations, and Supply Chain management.
- Proficient in ServiceNow modules including HR Service Delivery (HRSD) and IT Service Management (ITSM).
- Expertise with Flow Designer, Business Rules, Client Scripts, IntegrationHub, and Service Catalog functionalities.
- Experience with REST/SOAP APIs, system integrations, and identity management solutions.
- Familiarity with Microsoft Power Platform, Power BI, Microsoft Azure, and enterprise integration tools.
- Strong programming skills in JavaScript and best practice application configuration.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline.
- ServiceNow Certified System Administrator (CSA) certification highly preferred.
- Additional certifications such as ITIL, Microsoft certifications, or other ServiceNow credentials are advantageous.
Minimum education
Bachelor's Degree