Analyst - Enterprise Data Analytics & Automation

Company Overview

Ooredoo Group is a globally recognized communications enterprise operating across nine countries in the Middle East, North Africa, and Southeast Asia. Our strategic ambition is to establish ourselves as the region’s foremost digital infrastructure provider. This is driven by five pillars: optimizing asset returns in telco operations and adjacent businesses; maintaining efficient capital deployment and cost structures; evolving core business through analytics and digital operations; fostering a skilled and empowered workforce; and delivering exceptional customer experiences.

Role Overview

This role focuses on designing, developing, and deploying enterprise-wide data analytics and automation solutions to transform organizational data into actionable insights. It includes application development utilizing Power Apps, Power Automate, and Dataverse; building analytics dashboards with Power BI and Microsoft Fabric; and integrating AI and machine learning to enhance data-driven insights and automate processes. The position replaces manual, fragmented workflows with secure, scalable digital products that accelerate decision-making and improve data integrity across Group functions and operating companies.

Key Responsibilities

• Develop business applications using Power Apps (both canvas and model-driven) alongside Dataverse to digitize manual processes across divisions and subsidiaries.
• Automate comprehensive workflows including approvals, notifications, and escalation mechanisms using Power Automate and Power Apps.
• Ensure security features such as role-based access, audit trails, version control, data retention, and single sign-on are embedded in all solutions.
• Manage full lifecycle of digital solutions from requirements gathering to design, testing, release, and ongoing enhancement.
• Integrate applications with Power BI to enable automatic updates in management reports directly from data inputs, eliminating manual consolidation.
• Support information security assessments and coordinate secure access provisions across multi-tenant environments in collaboration with IT teams.
• Analyze business intelligence needs to design data models converting raw data into meaningful insights, leveraging Power BI for interactive dashboards and visual reporting.
• Define and track KPIs, execute DAX queries, write Power BI scripts, and utilize SQL queries for optimized analytical results.
• Review and improve existing ETL processes; build and maintain data pipelines using Azure Data Factory, Azure SQL, Logic Apps, and Function Apps.
• Assist in migrating and optimizing Power BI environments on Microsoft Fabric, focusing on workspace and cost efficiency.
• Contribute to data governance practices ensuring consistent KPI definitions and a unified data source across operations.
• Leverage generative AI technologies responsibly to enhance visualization and code development, ensuring validation, explainability, and compliance with data privacy policies.
• Engage with changing technologies in AI and automation to pilot innovative initiatives with clear business value.
• Collaborate closely with business owners for requirement gathering, user acceptance testing, and formal sign-off before deployments.
• Prepare solution documentation, provide user training, support, and report timely project progress, highlighting risks early.

Behavioral Skills

• Experience or familiarity with the telecommunications industry to grasp relevant business KPIs.
• Effective communication capabilities bridging business and technical teams.
• Strong client relationship management and adaptability in a fast-changing environment.
• Expertise in multitasking, problem-solving, analytical thinking, continuous self-driven learning, and teamwork.
• Ability to conceptualize digital solutions focusing on user experience rather than just reports.
• Interest in emerging AI tools with eagerness to experiment and implement at scale.
• Ability to clearly present data-driven stories to executive audiences.

Interaction and Collaboration

• Work internally across all Ooredoo Group departments and operating companies.
• Coordinate externally with Microsoft and vendors when implementing new tools.

Qualifications and Experience

• At least 5 years of experience developing with Microsoft Power Platform.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related fields.
• Hands-on experience in production environments deploying Power Apps and Power Automate.
• Background in data preparation, warehousing, and Microsoft BI technologies including Power BI, with exposure to Microsoft Fabric and Azure services.
• Minimum 3 years of software development lifecycle experience in one or more programming languages.
• Proficient in SQL Server.
• Familiarity with applying AI and machine learning techniques to business analytics such as forecasting and anomaly detection.
• This is an individual contributor role without people management responsibilities.

Additional Information

• Application development expertise in Power Apps, Power Automate, and Dataverse at an advanced level.
• Intermediate skills in process automation, data engineering, AI & machine learning in analytics, and financial analysis.
• Basic knowledge of data governance, security, privacy, and collaborative networking.
• Advanced abilities in project/program management, programming concepts, and business acumen.
• Basic capabilities in customer value building, delivering results, and fostering ownership.