Amazon Marketplace Specialist

About Smartbox Group

Smartbox Group serves as a premier platform that empowers individuals to transform their leisure time into memorable experiences. Offering nearly 15,000 products across diverse categories such as Stays, Wellness, Adventure, and Gastronomy, the company enables customers to create meaningful moments filled with shared emotions and lasting memories. Operating across 11 countries, Smartbox employs over 700 professionals in Europe and collaborates with upwards of 40,000 trusted partners including hotels, restaurants, wellness centers, and outdoor activity providers. Embracing a philosophy of 'living more than owning' and 'sharing more than having,' Smartbox is aligned with a growing societal trend towards experience over possession.

Our Culture

At Smartbox, we strive to unlock the potential within our team members by fostering a workplace that champions bold ideas, authentic relationships, and transformative experiences. We encourage ownership, boundary-breaking, and tackling challenges head-on to drive personal growth and impactful results. Our vibrant culture embraces curiosity, ambition, and purpose, inspiring employees to shape their future, elevate their potential, and leave a lasting influence on their surroundings.

Role Overview

We seek an Amazon Marketplace Specialist responsible for overseeing and expanding Smartbox's operations on Amazon. The role demands autonomous management of the day-to-day Amazon Vendor Central and/or Seller Central activities, including catalogue administration, content accuracy, pricing strategies, promotional initiatives, and brand portrayal. The ideal candidate anticipates opportunities and challenges, leveraging data insights to execute strategies that boost revenue, profitability, and enhance customer experience.

Key Responsibilities

• Manage Amazon Vendor Central and/or Seller Central functions covering catalog management, product descriptions, pricing, promotions, and brand representation.
• Create and refine product listings with optimized titles, key bullet points, search keywords, attributes, variations, and enhanced content to increase conversions and organic discovery.
• Maintain catalog integrity and compliance by monitoring listing quality, addressing suppressions, managing content disputes, and upholding high Item Data Quality standards.
• Implement and optimize Amazon Advertising campaigns, including Sponsored Products, Brands, and Display ads, ensuring budget efficiency and continuous performance enhancements.
• Track and report weekly on critical metrics such as sales, traffic, conversion rates, advertising performance, catalog health, content quality, inventory status, and profitability.
• Coordinate with cross-departmental teams like Supply Chain, Category Management, Finance, and Marketing to assure retail readiness, inventory sufficiency, and smooth promotion rollouts.
• Support the launch of new products from configuration through growth, ensuring all listings, advertising, content, inventory management, and reporting are established effectively.
• Collaborate with creative and content teams to enhance product detail pages, A+ Content, Brand Stores, and the overall customer journey.
• Maintain precise documentation including standard operating procedures, issue tracking, and continuous process enhancements to enable efficient and repeatable operations.
• Utilize AI-driven tools and automation to improve operational processes, generate actionable insights, automate routine activities, and scale Amazon marketplace management.

Desired Attributes

• Ownership mentality with accountability, integrity, and a proactive problem-solving approach.
• Innovative thinker who challenges norms and embraces calculated risks.
• Optimistic and solution-focused attitude that inspires resilience and positivity.
• Strong relationship builder fostering collaboration and diverse voices in the workplace.

Required Skills and Experience

• Between 3 to 5 years of direct experience managing Amazon marketplaces, with solid proficiency in Vendor Central and/or Seller Central; experience across both platforms preferred.
• Familiarity with Amazon Brand Registry, A+ Content development, Brand Store management, and experimentation techniques including A/B testing where applicable.
• Experienced in using Amazon operational resources such as flat files, bulk upload tools, catalog management systems, and reporting software.
• Proven success in launching new ASINs and enhancing listings through improvements in content, visibility, ratings, and reviews while complying with Amazon policies.
• Adept at resolving complex, ambiguous issues through structured reasoning, root cause analysis, and data-informed decisions.
• Strong autonomy in managing multiple priorities within dynamic environments.
• Thorough understanding of Amazon catalog compliance, content standards, account health, and retail readiness requirements.
• Proficient in Excel and/or Google Sheets, comfortable handling large datasets and key performance indicators.
• Excellent communication skills and stakeholder management capabilities.
• Experience integrating AI and automation tools to boost productivity, enhance decision-making, and scale complex business operations.

Benefits and Perks

• Hybrid work arrangement offering 2–3 remote days weekly plus 20 days abroad annually.
• Comprehensive essentials including health insurance, pension schemes, tax saver benefits, and additional leave options.
• Flexible benefits program personalized for health, wellbeing, and learning activities.
• Diversity and inclusion initiatives encompassing parental leave policies, Inclusive Day observances, and gender equity in compensation.
• Learning and development support such as Study Assistance and dedicated Study Leave.
• Unique perks like an annual spontaneous leave day (‘YOLO’ day) and paid sabbatical after five years of service.
• Transparent compensation structures with clear salary bands and career advancement levels.