Amazon Customer Excellence Systems (ACES) Specialist - Amazon Now

Role Overview

Join a pioneering team within Amazon Now dedicated to shaping innovative business models throughout the MENA region. As an ACES Specialist, you will champion process excellence, enhancing store operations through insightful strategies and practical tools that boost performance and customer satisfaction.

Key Responsibilities

• Oversee and drive the continuous improvement plan for Amazon Now stores, balancing exceptional customer experiences with cost-efficiency.
• Instill a mindset of ongoing improvement and lean methodologies within the teams.
• Facilitate and contribute to Kaizen events, promoting problem-solving and process enhancement.
• Implement and uphold Lean Standard Work protocols and Standard Operating Procedures (SOPs).
• Conduct training sessions to support all organizational levels in Kaizen principles.
• Act as a disseminator of Lean practices across the operation teams.
• Manage the rollout and execution of the UFG store implementation program.
• Assume ownership of the Leadership Steering Committee (LSC), prioritizing and allocating improvement initiatives effectively.
• Lead daily GEMBA walks to identify issues firsthand and collaborate with associates to remove operational obstacles swiftly.
• Standardize store processes in alignment with Amazon's and regional EMEA/ECCF benchmarks.
• Cultivate and sustain strong partnerships with Process Owners and third-party store stakeholders.
• Employ data-driven analyses to identify root causes of challenges, applying Amazon standards or innovating solutions. Be prepared to swiftly adapt and implement improvements using Kaizen, PDCA, and Six Sigma methodologies.

Qualifications and Skills

• Fluency in English across reading, writing, and speaking.
• Bachelor's degree from a recognized institution.
• Previous experience with Amazon or proficiency with Microsoft Office applications.
• Willingness and ability to travel among various UAE store locations.

Preferred Experience

• Background in e-commerce, retail, or advertising sectors, particularly with a focus on data analytics and performance metric utilization for problem-solving.

Additional Information

This role is part of an inclusive culture fostering maximum potential for all employees. Accommodations during recruitment or onboarding stages are available for candidates with disabilities. Applicants are encouraged to request support as needed.