Airline Ticketing Executive

Job Overview

As an Airline Ticketing Executive at the airport, you will serve as a primary point of contact for passengers, addressing inquiries about flight details including timings, seat availability, fares, and reservations. You will also be responsible for handling critical operational tasks such as gathering and entering data accurately, processing payments, and validating transactions.

Key Responsibilities

• Respond promptly to customer queries regarding ticketing, prices, and flight schedules.
• Arrange flight bookings tailored to customer preferences and flight availability, considering factors such as weather and making adjustments as needed.
• Collect payments for airline tickets, handling various modes including cash, credit cards, checks, and money orders.
• Inform passengers about airport protocols and procedures prior to boarding.
• Process refunds related to lost or damaged tickets and rectify reservation mistakes.
• Clarify associated taxes and fees applicable to each ticket.

Required Skills and Qualifications

• Effective communication capabilities combined with fundamental math skills.
• Proficient experience in both verbal communication and professional email correspondence.
• Basic computer literacy paired with competent typing skills.
• Strong interpersonal aptitude to engage with customers effectively.

Additional Information

For further details or inquiries regarding this role, candidates are encouraged to contact the HR department at the provided phone number: 7082570898.