Air Services Agent

About Expeditors

Expeditors is a global leader in supply chain management, emphasizing professionalism, leadership, and fostering a collaborative and innovative customer service environment supported by a workforce of 20,000 trained professionals across more than 350 global locations. As a Fortune 500 company, we utilize unified systems worldwide to ensure excellence in logistics.

Role Overview

As an Air Services Agent, your primary responsibility is to ensure the accurate and timely movement of air freight and associated information. You will collaborate with customers, partners, and internal teams to provide exceptional service for every shipment.

Key Responsibilities

• Verify that shipping documents are complete and accurate upon receipt.
• Prepare, route, and process air freight shipments following established procedures.
• Oversee freight receipt to ensure cargo remains on schedule.
• Track shipments throughout their journey and proactively communicate updates to customers and partners.
• Accurately and timely enter shipment data into the operating system.
• Adhere to each customer's standard operating procedures (SOPs).
• Develop and maintain strong professional relationships with customers, carriers, and service providers.
• Respond promptly to queries from internal and external stakeholders and escalate issues to management as required.

Required Qualifications

• Prior experience in customer service roles.
• Understanding of the global logistics industry.
• Proficient computer skills, including MS Excel and MS Word.
• Fluent English communication abilities, both oral and written.
• Strong attention to detail, organizational capabilities, and ability to meet deadlines.
• Collaborative team player with a positive and proactive mindset.

Additional Information

Employee Benefits:

• Paid leave including vacation, holidays, and sick days.
• Medical health insurance plan.
• Life insurance coverage.
• Opportunity to participate in the Employee Stock Purchase Plan.
• Access to training and personnel development initiatives.