Agent - Air Export Customer Service

About Expeditors

Expeditors is a Fortune 500 company specializing in global logistics solutions including air and ocean freight, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. With over 19,000 trained professionals across 350+ global locations, Expeditors fosters a culture centered on professionalism, leadership, and innovation. Their core values emphasize attitude, curiosity, integrity, and customer service excellence.

Job Overview

The role focuses on delivering outstanding customer support by efficiently handling air export shipment bookings and coordinating freight logistics to meet department goals for timely processing and monitoring.

Key Responsibilities

• Answer incoming calls promptly and courteously.
• Manage air export shipment bookings through various communication channels.
• Address customer inquiries and provide freight charge quotations via email when required.
• Enter all required data into ETMS punctually and accurately to comply with operational standards.
• Adhere to Pharmaceutical and Healthcare regulations including GDP/GDPMDS directives.
• Disseminate flight details and status updates to customers in a timely fashion.
• Obtain customer approval on rates and raise F2F / BCR prior to shipment departure.
• Track shipment uplift and transits to ensure timely delivery and notify relevant parties of delays using Workboard.
• Create and update Standard Operating Procedures (SOPs) for specific customers promptly.
• Understand customer profiles thoroughly to guarantee full compliance and satisfaction.
• Promptly respond to customer complaints or inquiries with urgency and provide effective solutions or recovery actions.
• Develop and maintain good business relationships with internal and external stakeholders.
• Prepare and submit required reports on time.
• Undertake additional duties as assigned by supervisors or managers.

Candidate Profile

• Minimum tertiary education qualification.
• 3 to 5 years of relevant experience in the logistics or freight industry.
• Proficiency with computers and email communication.
• Strong interpersonal, communication, and problem-solving skills.
• Good command of written and spoken English.
• Currently residing in Singapore (only candidates based in Singapore will be considered).

Additional Benefits

• Benefits compliant with local statutory requirements.
• Comprehensive health plan including medical and accident insurance.
• Access to training and personal development programs.

Confidentiality

All candidate information will be handled confidentially following Equal Employment Opportunity guidelines.