Local Account Manager

About Expeditors

Expeditors specializes in global supply chain management, emphasizing professionalism, leadership, and an innovative, customer-focused logistics approach. With over 15,000 trained employees operating in more than 250 global offices, the company is a Fortune 500 entity with unified worldwide systems.

Key Responsibilities

• Enhance and maintain relationships with current house accounts, extending contact beyond primary representatives to various organizational levels.
• Gain a thorough understanding of clients' business and strategic objectives to align Expeditors' role accordingly.
• Ensure high customer satisfaction through consistent follow-ups and communication of service-related concerns to management.
• Maintain and update action item lists weekly for effective follow-up.
• Identify growth opportunities within existing accounts and expand business.
• Conduct at least 10 client calls per week with a preliminary schedule submitted every Monday; allocate Mondays and Fridays for preparation and follow-up, and midweek for calls.
• Support collections efforts as required.
• Manage detailed client profiles sorted by locations and maintain updated territory maps displaying account distribution monthly.
• Coordinate significant client engagements through Teamsell inputs and management.
• Stay proficient with EI systems and demonstrations to provide technical updates to Local Account Manager accounts.
• Collaborate with sales and operations teams to ensure coordinated account visits and address issues timely.
• Conduct at least one business review annually for each account.
• Continuously improve procedures and services for increased efficiency and cost effectiveness.
• Lead delivery of all branch-specific services and spearhead resolution for issues beyond local branches when needed.
• Ensure invoicing and payment processes are functional and agreed upon.
• Regularly meet with customers to sustain updated information and satisfaction.
• Commit to business success through ethical practices, personal dedication, passion, and meticulous attention to business details.

Qualifications and Experience

• Minimum of 5 years experience in account management.
• At least 2 years of experience within Expeditors or a related industry.
• Strong ability to document customer requirements clearly for internal use.
• Proficiency in Expeditors operational systems and general PC skills including word processing.
• Proven customer service and interpersonal skills.
• Level one Account Management certification.
• Level one Sales certification.

Additional Information

Expeditors provides excellent benefits and values employee commitment and ethical conduct.