Agent Liquidity Lead

Company Mission

We're committed to making Africa the pioneer cashless continent. In 2017, over half of Sub-Saharan Africa's population lacked bank accounts due to prohibitive fees, inaccessible branches, and limited card use. Without banking services, many keep savings at home, small businesses face harsh lending rates, and parents spend extensive time paying fees in cash.

Our solution delivers financial services that are free of account fees, instantly accessible, and widely accepted, even in areas with unreliable infrastructure. Since launching our mobile app in Senegal in 2017, which enables cash deposits, withdrawals, and peer-to-peer and business payments, we've expanded to millions of users across nine countries.

Role Summary

We are currently seeking an Agent Liquidity Lead based in Freetown, Sierra Leone. The individual will oversee agent liquidity and cash operations nationwide, ensuring that agent networks meet liquidity demands efficiently and securely. Continuous improvement of liquidity management, Cash-In-Transit (CIT) operations, and adherence to security standards and SLAs with CIT firms, staff, and agents are key responsibilities.

Key Responsibilities

• Lead and develop a proficient team adapted to the dynamic Wave environment in Sierra Leone.
• Create sustainable and structured operational materials for the liquidity department.
• Maintain up-to-date monitoring of nationwide liquidity status.
• Detect priority liquidity challenges and devise innovative solutions.
• Coordinate liquidity logistics across the agent network, including rebalancing points like banks, CIT firms, and premium agents, to maintain seamless cash flow.
• Manage the agent network ensuring minimal liquidity issues.
• Strictly follow security protocols and report challenges immediately.
• Carry out additional duties assigned by management.

Position Details & Benefits

• Location: Based in Freetown with frequent travel in upcountry areas.
• Work authorization in Sierra Leone is mandatory.
• This is a permanent, full-time role with a transparent, competitive salary structure.
• Generous health insurance coverage for employees and their dependents.
• Parental leave benefits: 26 weeks for mothers, 4 weeks for fathers, plus subsidized childcare upon return.
• Airtime reimbursements and complimentary meals in a modern office environment.

Qualifications & Requirements

• Fluent in English and Krio.
• Minimum five years' experience in cash management, Cash-In-Transit, or treasury operations.
• At least two years managing teams.
• Bachelor’s degree in Finance, Accounting, Business Management, or related fields.
• Proficient with Excel or Google Sheets.
• Willing to travel up to 50% within Sierra Leone.
• High integrity and professionalism.
• Proven customer relationship management skills.
• Strong background in agent network management and negotiation capabilities.

Ideal Candidate Attributes

• Deep understanding of liquidity challenges in growing agent networks and practical solutions.
• Advanced analytical skills and Excel expertise.
• Experience in process documentation and knowledge-sharing.
• Adaptable, creative, and open to iterative processes.
• Effective communicator, prioritizing clear, frequent correspondence.
• Commitment to upholding ethical standards.
• Focus on user-centered culture and process design.
• Leadership experience ensuring efficient daily agent network operations.
• Determined and persistent in achieving results.

Additional Information

• Join a fast-growing regional team spanning several African countries and remote members worldwide.
• We are passionate about delivering affordable financial services to underserved communities.
• Autonomy is encouraged; you will manage projects from conception through execution and monitoring.
• Our investors include top-tier firms like Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• Recognized as one of Y Combinator's top revenue-generating companies.
• Equal opportunity employer committed to diversity and inclusivity.