Accounts Manager

Role Overview

The Accounts Manager is responsible for developing and nurturing relationships with current clients, serving as their primary liaison. This role requires understanding client needs, addressing inquiries or issues promptly, and ensuring contractual commitments are met efficiently. Additionally, the position includes generating new business within existing accounts by identifying and acting on upselling or cross-selling possibilities.

Key Responsibilities

• Maintain and strengthen relations with assigned customers by offering timely solutions to their requirements.
• Manage customer communications, resolving queries, complaints, and service matters swiftly.
• Follow up proactively with clients regarding new needs and repeat orders.
• Prepare quotations and proposals and coordinate their timely processing alongside internal teams.
• Track all customer orders from confirmation through successful completion to ensure on-schedule delivery.
• Develop and execute new business opportunities within existing accounts, aiming to meet sales and revenue goals.
• Collaborate closely with the Accounts and Finance departments to manage invoicing and collections, including following up on outstanding payments.
• Keep detailed customer records, sales data, and account documentation up to date.
• Regularly produce sales reports and account status updates for management review.
• Monitor client satisfaction and manage resolution of any issues to maintain strong, long-term relationships with key decision makers.
• Coordinate internally to guarantee smooth fulfillment of customer orders and requirements.
• Stay informed on market trends and competitor strategies to advise on business positioning.
• Manage CRM and ERP data by updating client interactions consistently.
• Participate in client meetings, prepare presentations, and engage in business discussions to support contract renewals and agreements, including AMC renewals where applicable.
• Assist management in achieving overall sales targets and advancing business objectives.