Account Specialist

Role Overview

Check Point plays a crucial role in safeguarding over 100,000 organizations globally from advanced cyber and AI-driven threats by securing AI transformations and hybrid environments.

This position offers a chance to work in a dynamic environment focused on proactive protection, innovation, and customer success, collaborating with talented professionals who take initiative and solve problems efficiently.

Job Description

The Account Services team acts as the primary customer support interface at Check Point, accessible via phone, chat, or web tickets. The team addresses concerns impacting multiple internal departments, ensuring a comprehensive understanding of company functions and consistently aiming to provide an exceptional and swift resolution experience.

Key Responsibilities

• Assist customers, partners, and employees with issues related to the user center, orders, and licensing.
• Provide prompt, courteous, and precise customer support during all interactions.
• Respond to inquiries from clients, Value-Added Resellers (VARs), and partners concerning Check Point products, licensing, and user center operations via phone, email, and web-based requests.
• Accurately log all communication in the ticketing system to maintain detailed records.
• Maintain a customer satisfaction average rating of 9.1 out of 10 or higher.

Required Skills & Qualifications

• Minimum of 3 years in customer service roles, preferably within a call center environment.
• Competency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Familiarity with SAP and Salesforce systems is advantageous.
• Strong attention to detail, excellent organizational skills, and the ability to follow through on tasks.
• Ability to handle multiple tasks efficiently and adapt quickly in daily operations.
• Effective verbal and written communication expertise.
• A technical background will be considered a beneficial asset.