Account Manager - UN

About Airtel

Founded in 1995, Airtel is dedicated to providing global connectivity and unlocking vast opportunities for users. The company covers approximately 96% of India’s population, supporting advanced technologies such as 5G, IoT, IQ, and Airtel Black, while maintaining a commitment to ecological sustainability.

Role Overview

This position is designed to drive business acquisition and growth within the designated territory by managing Data (Internet Bandwidth, MPLS, Cloud), Voice (Postpaid), Broadband, and Fixed Line services. The Account Manager acts as the primary customer contact across these service lines to foster lasting relationships and achieve revenue growth.

Key Responsibilities

• Develop and nurture strong, enduring client ties.
• Achieve revenue targets for Data, Voice, and Fixed Line services.
• Identify and secure new accounts across the product lines.
• Promote cross-selling of multiple product lines to current customers.
• Maintain healthy sales pipelines with defined levels of maturity across all service lines.
• Analyze competitive strategies and gather market intelligence.
• Negotiate contracts to optimize revenue returns.
• Ensure timely delivery of solutions tailored to client requirements.
• Facilitate resolution of customer issues via direct or team support.

Qualifications & Experience

• Graduate degree preferred, ideally B.Tech or B.E.
• At least 2 years of relevant experience in B2B field sales.

Key Interactions

• Internal teams: Distribution, Network, Service, Human Resources, etc.
• External: Customers across industry verticals.

Required Skills

• Technical understanding of telecom products and services.
• Customer service focus and orientation.
• Expertise in key account planning and management.
• Executive presence with the ability to engage CXO-level stakeholders.
• Strong commercial acumen.
• Creativity and innovation in sales approaches.
• Analytical thinking and problem-solving skills.

Leadership and Behavioral Competencies

• Customer obsession and prioritization.
• Collaborative work style and influence.
• Ownership mindset with accountability.
• Adaptability and eagerness to learn.
• Ability to manage change effectively.
• Demonstrated excellence in execution.

Additional Information

Reporting to Team Leader or Zonal Sales Manager, this role offers the chance to impact billions through strategic client engagement and innovative solution delivery. Airtel encourages employees to take initiative, challenge norms, and explore diverse career opportunities within the company.