Store Manager / Catchment Sales Manager

Role Overview

The position of Store Manager / Catchment Sales Manager involves overseeing store operations and driving sales performance across multiple locations in North Bengal.

Key Responsibilities

• Strategize, plan, and execute store-related initiatives to achieve revenue growth targets.
• Evaluate the retail channel's health continuously and implement measures to enhance its breadth, depth, and quality.
• Increase gross additions, uphold quality sales standards, improve Net Promoter Score (NPS), and ensure adherence to regulatory norms in customer acquisition efforts.
• Collaborate with the deployment team to guarantee smooth and effective fiber connectivity for customers.
• Maintain high levels of customer satisfaction by monitoring and resolving complaints promptly.
• Assume responsibility for overall business performance and connectivity within the assigned zone.
• Lead and manage direct and indirect teams through governance and cascading of goals.
• Focus on reducing employee turnover and driving high engagement scores.
• Develop leadership talent to build a strong leadership pipeline at the national level.

Required Competencies

• Strong customer focus and commitment to customer satisfaction.
• Sound business and financial insight to manage operations effectively.
• Service-oriented approach to address customer needs.
• A sense of ownership and accountability in managing responsibilities.
• Adaptability and skill in navigating organizational change.
• Effective collaboration and influencing abilities across teams.
• Leadership development and people management skills.
• Experience in cross-functional coordination and liaising.

Eligibility Criteria

Applicants should hold a graduate degree in any discipline.