Account Manager

About Adyen

Adyen offers an integrated financial technology platform that combines payments, data, and financial products, serving top clients such as Meta, Uber, H&M, and Microsoft. Our platform enables businesses to accelerate their growth with innovative and ethical solutions developed collaboratively.

Role Overview

The Account Management team plays a key role in driving Adyen's expansion worldwide by managing strategic relationships with international merchants across diverse industries and channels. As an Account Manager based in Berlin, you will be part of a dynamic team managing mid-sized, rapidly growing merchant accounts, balancing autonomy with collaboration to deliver exceptional customer experiences and identify growth opportunities.

Key Responsibilities

• Collaborate closely with fellow Account Managers on diverse accounts across multiple sectors.
• Develop and nurture customer relationships to support commercial growth, maximize satisfaction, and minimize churn.
• Lead commercial conversations and strive to achieve strategic and financial targets for shared accounts.
• Coordinate multiple short- and long-term projects efficiently, leveraging internal resources.
• Apply analytical and data-oriented thinking to engage in technical discussions around payments.
• Act as a conduit for customer feedback within the company, ensuring client perspectives are represented.

Candidate Profile

• A personable individual who excels in forming productive internal and external relationships and communication.
• A proactive self-starter and natural networker comfortable leading client meetings across various formats.
• Enthusiastic about working across a wide variety of accounts while expanding payments industry knowledge.
• Motivated to identify and pursue commercial opportunities and lead associated discussions.
• Effective at managing time and seeking process efficiencies.

Additional Requirements

• Between 1 and 3 years of full-time experience in a client-facing commercial role such as account management, consulting, or payments industry roles (preferably from the merchant perspective in enterprise software, infrastructure, or financial services).
• This position is office-based in Berlin with a hybrid work model; full remote-only arrangements are not provided.
• Fluent professional proficiency in both German and English; additional languages are a plus.
• Willingness to travel domestically and internationally as needed.

Diversity and Inclusion

Adyen values diverse backgrounds and perspectives as essential to innovation and sustained growth. We encourage applicants from all walks of life, including women and members of underrepresented groups, to apply regardless of whether they meet every qualification fully.

Hiring Process

Applicants can expect a response within 5 business days. The interview process generally lasts about 4 weeks but may vary by role. Flexibility requests are welcome during the process.